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Product safety

A product recall is a request to return a product after finding a safety issue or defect that could endanger consumers.

A food recall is a request to return a product after finding a safety, contamination or allergy issue that could endanger consumers.

Which? is taking the precautionary approach of only recommending those appliances with metal backing - either metal or aluminium laminate - or flame-retardant plastic backs.

If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.

If your dryer is one of those affected by the fire safety alert, use our free tool to claim a repair, replacement or refund.

The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.

The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.