Product safety
Unsafe and recalled products can pose a serious danger to you and your family. Use our guides to know if a product you own is unsafe or recalled.
Answers to your problems
-
What are my rights if there's a safety warning or product recall?
A product recall is a request to return a product after finding a safety issue or defect that could endanger consumers.
-
What do I do if food I own or have eaten is recalled?
A food recall is a request to return a product after finding a safety, contamination or allergy issue that could endanger consumers.
-
Which? safety alert on plastic-backed refrigeration appliances
Which? is taking the precautionary approach of only recommending those appliances with metal backing - either metal or aluminium laminate - or flame-retardant plastic backs.
-
Faulty product? How to get a refund, repair or replacement
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
Step by step guides
-
Whirlpool tumble dryer safety alert, what are my rights?
If your dryer is one of those affected by the fire safety alert, use our free tool to claim a repair, replacement or refund.
Regulations
-
Consumer Protection Act 1987
The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.
-
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.
End Dangerous Products: the changes we’ve made and where next
-
wavechange says:
FAILURE TO ACT WHEN AWARE OF A RECALL “A large number of people have knowingly ignored a recall notice. While just over a fifth (21%) of people surveyed said they had responded to a product recall,...
-
malcolm r says:
Three separate but relevant themes run through this Convo. One concerns the construction of products, and particularly large domestic appliances, and whether the details are appropriate for safety....
-
John Ward says:
It seems that these interesting but familiar digressions are getting us no nearer to achieving an official central system of registering, and tracking the future location of, major domestic...