Unsafe and recalled products can pose a serious danger to you and your family. Use our guides to know your if a product you own is unsafe or recalled.
Answers to your problems
Hotpoint fridge freezer product notice
Hotpoint has issued a product notice on the two discontinued fridge freezer models following the Grenfell tower fire in North Kensington.
What are my rights if there's a safety warning or product recall?
A product recall is a request to return a product after finding a safety issue or defect that could endanger consumers.
Which? safety alert on plastic-backed refrigeration appliances
Which? is taking the precautionary approach of only recommending those appliances with metal backing - either metal or aluminium laminate - or flame-retardant plastic backs.
What do I do if I have a faulty product?
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
Step by step guides
Whirlpool tumble dryer safety alert, what are my rights?
If your dryer is one of those affected by the fire safety alert, use our free tool to claim a repair, replacement or refund.
Consumer Protection Act 1987
The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.
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& help us reach 100,000 signatures
Some 750 fires have reportedly been linked to Whirlpool's faulty tumble dryers. We want Whirlpool to step up and sort this mess out quickly for safety's sake.
Christopher Pugh says:
Campaigns seem to focus on the product recall system and product registration. Improvements in these are obviously desirable but much more needs to be done to improve the quality and safety of...
Until it happens to a MP No one in Parliment will show much interest in any thing that needs urgently doing they have too many unnecessary things to do first
Brexit, the needs of big business and the “bonfire of regulations” that will follow, will see more and more unsafe products and the government washing their hands of the whole issue.