Unsafe and recalled products can pose a serious danger to you and your family. Use our guides to know your if a product you own is unsafe or recalled.
Answers to your problems
Hotpoint fridge freezer product notice
Hotpoint has issued a product notice on the two discontinued fridge freezer models following the Grenfell tower fire in North Kensington.
What are my rights if there's a safety warning or product recall?
A product recall is a request to return a product after finding a safety issue or defect that could endanger consumers.
Which? safety alert on plastic-backed refrigeration appliances
Which? is taking the precautionary approach of only recommending those appliances with metal backing - either metal or aluminium laminate - or flame-retardant plastic backs.
What do I do if I have a faulty product?
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
Step by step guides
Whirlpool tumble dryer safety alert, what are my rights?
If your dryer is one of those affected by the fire safety alert, use our free tool to claim a repair, replacement or refund.
Consumer Protection Act 1987
The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.
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As stated products should be to the laid down standard and if problems are revealed Government should ensure that they are corrected by whatever means necessary. What are trading standards doing?
malcolm r says:
@pkemplehardy, Peter, I have asked this question on numerous occasions but Which? have never, as far as I am aware, replied. If we do not know who owns defective appliances, such as Indesit et al...
GWEN McHUGH says:
Please do your research before making comments about these faulty dryers. I keep seeing the word ‘CHEAP’ machines. My daughter bought a faulty hotpoint dryer, she saved for 8 months to by it and...