Broadband, mobile & TV services
While Ofcom acknowledged that the covid-19 pandemic has significantly impacted providers' call centre capacity, it says adequate measures should now be in place to support customers.
Unlike the price rises announced by other providers, these are baked into consumer contracts - meaning customers have no choice but to pay them, and they happen annually.
Home Essentials will include both fibre broadband and calls for as little as £15 a month – around half the price of BT’s standard fibre package.
The findings support our research that shows that some providers simply don't stack up when it comes to customer service and reliability.
If you've found your contract costs have increased, it may have come as a surprise. We detail the best and worst providers for mid-contract price rises, what you can do to reduce the risks, and how to get better value from your subscription.
We take a look at the deals on offer from both providers to see what's on offer, and explain more about what you can expect.
We found that the smaller providers that use the Big Four’s networks managed to outdo them across the board - including on value for money, customer service and network reliability
We've surveyed nearly 3,000 people who have a fibre connection and had previously had standard broadband and asked whether they'd noticed any improvement
As people spend more time at home and on WiFi networks, super-high data packages become less useful and many consumers could be losing out by not switching to a new deal.
Asda Mobile has officially become the latest network to change from using EE's signal to Vodafone's signal with all future customers now automatically on the new network.