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Broadband, mobile & TV services

Citizens Advice calls on Three to end rip-off charges for customers

Citizens Advice has today called on Three to stop penalising its customers for their loyalty, revealing that as much as 210,000 customers are paying an annual "loyalty penalty" at a cost which could be as high as £32.4 million.

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Are you overpaying with expensive TV and broadband providers?

More than a fifth of Virgin Media customers and over a quarter of Sky customers told us they've been paying more than than £100 each month

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What’s stopping you from haggling with your broadband provider?

A majority of people are successful when they give it a go, so what's holding you back from trying it?

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Three launches 5G: is it set to take over your broadband?

Mobile network operator Three has today switched on its 5G service in parts of London, but only for broadband customers, with mobile customers having to wait until at least later on in the year

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Why do people stick with their TV and broadband provider?

Our survey of 1000 TV and broadband customers found that the majority had been subscribed for at least five years - but they're not always sticking with their provider because they like it.

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Virgin Media deal includes £75 bill credit on fibre broadband

Virgin Media's latest offer, exclusive to Which? Switch Broadband, gives new customers bill credit on its entry-level fibre package as well as free setup costs and a discounted monthly price.

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Giffgaff has doubled your data: is it the cheapest Sim-only provider around?

Mobile phone provider GiffGaff has announced that from the 14th August, it will be doubling the amount of data on three of its 'goodybag' packages.

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Eight in 10 areas of the UK lack full 4G coverage

New analysis of Ofcom data by Which? has revealed that four fifths of constituency areas suffer from patchy 4G mobile coverage, with both urban and rural areas affected.

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SSE’s cheapest fibre broadband deal now includes a £50 gift card

Broadband can be an expensive long-term commitment – so it's always worth keeping an eye out for deals. SSE has recently launched its latest offer exclusive to Which? Switch Broadband, adding a £50 gift card to its already cheap Unlimited Fibre deal.

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Fibre broadband – what’s stopping you from upgrading?

Despite fibre being available to the vast majority of premises in the UK, over a quarter of those who responded to our survey told us they weren’t sure it was available where they live.

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