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Broadband, mobile & TV services

Telecoms regulator calls on providers to improve customer service

Telecoms regulator calls on providers to improve customer service

While Ofcom acknowledged that the covid-19 pandemic has significantly impacted providers' call centre capacity, it says adequate measures should now be in place to support customers.

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Broadband annual price rises: which providers hike costs the most?

Broadband annual price rises: which providers hike costs the most?

Unlike the price rises announced by other providers, these are baked into consumer contracts - meaning customers have no choice but to pay them, and they happen annually.

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BT to offer half price fibre broadband to households on benefits

BT to offer half price fibre broadband to households on benefits

Home Essentials will include both fibre broadband and calls for as little as £15 a month – around half the price of BT’s standard fibre package.

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ID Mobile, Three and Vodafone named worst telecoms providers by Ofcom

ID Mobile, Three and Vodafone named worst telecoms providers by Ofcom

The findings support our research that shows that some providers simply don't stack up when it comes to customer service and reliability.

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Mobile network price rises: which providers are best and worst for inflation?

Mobile network price rises: which providers are best and worst for inflation?

If you've found your contract costs have increased, it may have come as a surprise. We detail the best and worst providers for mid-contract price rises, what you can do to reduce the risks, and how to get better value from your subscription.

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Smarty vs Lebara: who is the best value low-cost Sim provider?

Smarty vs Lebara: who is the best value low-cost Sim provider?

We take a look at the deals on offer from both providers to see what's on offer, and explain more about what you can expect.

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Best and worst UK mobile networks revealed for 2021

Best and worst UK mobile networks revealed for 2021

We found that the smaller providers that use the Big Four’s networks managed to outdo them across the board - including on value for money, customer service and network reliability

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Is it time to upgrade to a new fibre broadband deal?

Is it time to upgrade to a new fibre broadband deal?

We've surveyed nearly 3,000 people who have a fibre connection and had previously had standard broadband and asked whether they'd noticed any improvement

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Brits waste, on average, more than 14GB of mobile data each month

Brits waste, on average, more than 14GB of mobile data each month

As people spend more time at home and on WiFi networks, super-high data packages become less useful and many consumers could be losing out by not switching to a new deal.

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Asda Mobile switches to the Vodafone network: what does it mean for you?

Asda Mobile switches to the Vodafone network: what does it mean for you?

Asda Mobile has officially become the latest network to change from using EE's signal to Vodafone's signal with all future customers now automatically on the new network.

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