Broadband, mobile & TV services
It's easy to be reassured by a big brand, but virtual networks have to work harder for your money, and do so by offering extremely competitive alternatives. Read on our five reasons why you should switch from a 'big four' network for your next contract.
While contracts help spread the cost, there are distinct advantages to going ‘Sim-free’ that show why this is an increasingly popular choice.
We found that the average customer could save around £90 each year by switching, but the potential savings are even greater for customers of three out of four of the UK's biggest broadband providers.
We asked the customers who had switched providers what it was that ultimately motivated them to move away - perhaps unsurprisingly, price rises came out on top.
Complaints about pay-monthly mobile have remained constant, but complaints about broadband services rose at the start of 2021 - reaching a three-year high.
As well as a wide range of handsets and providers to choose from, there's also the lure of big discounts on handsets that might make a Sim-free purchase seem like a better deal.
Vodafone has recently launched a new proposition for mobile customers called EVO – which claims to save customers up to a third off their monthly mobile bill. But does it represent good value for money?
TV and broadband deals can cost over £100 each month so you'd hope that people staying put are doing so because they are satisfied with their service - but less than third told us they are happy with their provider
Vodafone has announced that standard roaming charges will return for customers travelling in EU countries from next year. This follows a similar announcement from EE in June and likely signals a wider return to mobile roaming charges in the EU.
We surveyed over 3,000 TV and broadband customers and found that as well as slow speeds, customers had faced connection drop-outs, long outages, router issues and TV channels not working.