For our survey, we consulted more than 6,700 bathroom buyers to find out what they thought of John Lewis and other popular bathroom brands, including Bathstore, Victoria Plum and Villeroy & Boch.
We asked customers’ opinions about the bathrooms they bought, as well as their views regarding the experience of buying from their bathroom retailer.
The best-scoring retailer in our survey notched up a very impressive overall customer score of 84%. Not every bathroom retailer did as well, with our lowest-scoring retailer getting just 64%.
As for the bathrooms themselves, our best brand scored 87% from its customers. That’s a lot better than the worst bathroom brand, which only scored 65%.
|John Lewis retailer|
|Range of suites|
|Quality of advice from staff|
|Ease of delivery|
|Dealing with problems|
|Quality of delivery|
|Value for money|
|John Lewis bathrooms|
|Quality of products overall|
|Quality of finish (eg scuffs and marks)|
|Value for money|
|John Lewis bathroom fixtures|
Click through our gallery to see its range of bathrooms across various styles and prices.
John Lewis started life as a draper’s shop on Oxford Street in 1864 and is now one of the UK’s largest department stores, with more than 30 shops nationwide and a successful online retail business.
It sells bathroom furniture, such as cabinets, accessories, including mirrors and more, in store and online. You’ll also find a range of bathroom fittings, such as taps, showers, heated towel rails, extractor fans and more.
It also offers a dedicated fitted bathroom service, where you can book a virtual or in-person consultation and choose from a range of bathroom suite designs from its own-brand fixtures, as well as bathtubs, sinks, showers and toilets from popular bathroom brands, such as Aqualisa and Duravit.
John Lewis only has fitted bathroom showrooms at six of its stores, and some designs aren’t on display at every branch. Check its website to see what’s available where and to book an appointment.