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Home & garden.

9 Nov 2021

John Lewis bathrooms review

If you’re considering a new bathroom from John Lewis, read our review of its bathrooms and find out what customers think of the company as a retailer
Which? Team

For our survey, we consulted more than 6,700 bathroom buyers to find out what they thought of John Lewis and other popular bathroom brands, including Bathstore, Victoria Plum and Villeroy & Boch.

We asked customers’ opinions about the bathrooms they bought, as well as their views regarding the experience of buying from their bathroom retailer.  

The best-scoring retailer in our survey notched up a very impressive overall customer score of 84%. Not every bathroom retailer did as well, with our lowest-scoring retailer getting just 64%.

As for the bathrooms themselves, our best brand scored 87% from its customers. That’s a lot better than the worst bathroom brand, which only scored 65%.

Which? members can log in to unlock the tables below to see how John Lewis was rated as a retailer and how its bathrooms themselves fared.  

If you're not a member, you can join Which? now to gain instant access.

Is John Lewis a good bathroom retailer?

John Lewis retailer
Customer score
Range of suites
Quality of advice from staff
Ease of delivery
Dealing with problems
Quality of delivery
Value for money

John Lewis bathrooms rated

John Lewis bathrooms
Customer score
Quality of products overall
Quality of finish (eg scuffs and marks)
Value for money

Visit our page on the best and worst bathroom companies to see how John Lewis compares with all the other well-known brands.

John Lewis fixtures and fittings

John Lewis bathroom fixtures
Shower enclosure

Find out how its bathroom fixtures compare with others by visiting our bathroom fixtures and fittings page. 

John Lewis bathroom suites

Click through our gallery to see its range of bathrooms across various styles and prices.

John Lewis bathrooms gallery

A large collection of images displayed on this page are available at https://www.which.co.uk/reviews/bathrooms/article/best-bathroom-brands/john-lewis-bathrooms-review-am3bz1B4e4QH

John Lewis started life as a draper’s shop on Oxford Street in 1864 and is now one of the UK’s largest department stores, with more than 30 shops nationwide and a successful online retail business.

It sells bathroom furniture, such as cabinets, accessories, including mirrors and more, in store and online. You’ll also find a range of bathroom fittings, such as taps, showers, heated towel rails, extractor fans and more.

It also offers a dedicated fitted bathroom service, where you can book a virtual or in-person consultation and choose from a range of bathroom suite designs from its own-brand fixtures, as well as bathtubs, sinks, showers and toilets from popular bathroom brands, such as Aqualisa and Duravit.

John Lewis only has fitted bathroom showrooms at six of its stores, and some designs aren’t on display at every branch. Check its website to see what’s available where and to book an appointment.

Visit our page of bathroom designs for ideas on how to create the perfect bathroom for you and how to cut the cost of your bathroom.