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Shops and websites rated

Best shops and websites for clothing, accessories and shoes

By Vicki Crowe

Article 4 of 5

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Discover the best clothing, footwear and accessories retailers as voted by shoppers

Where's the best place for clothes shopping? From John Lewis, Clarks and Next to Boden, M&S and Asos, our surveys have revealed the best and worst clothing, footwear and accessories sites and shops.

Every year, Which? surveys thousands of shoppers to find out which are the best websites and physical stores for clothes shopping.

In summer 2019, over 5,000 Which? members rated their online experiences with 33 of the most popular clothing and footwear websites.

In the table below, we reveal the best and worst websites for range, value for money, quality, delivery and returns processes, as well as a customer score (which combines shoppers' overall satisfaction and their likelihood to recommend the retailer to other people).

Which? members can log in now to unlock the scores in the table below. If you're not a member, join Which? for instant access to this as well as thousands of product reviews. 

Websites compared: best and worst clothes, shoes and accessories online shops

Accessories, clothing and shoes - online shops rated by their customers
Brand Product range Value for money Quality Delivery Returns Process Customer Score
Amazon.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Argos.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Asos.com/uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Boden.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Bonmarche.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Clarks.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
CottonTraders.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content  Subscriber only content Subscriber only content
CTShirts.com (Charles Tyrwitt) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Debenhams.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
direct.Asda.com/George Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
eBay.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Etsy.com/uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content  Subscriber only content Subscriber only content
Hotter.com (Hotter Shoes) Subscriber only content Subscriber only content Subscriber only content Subscriber only content  Subscriber only content Subscriber only content
HouseofFraser.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
JDWilliams.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
JohnLewis.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Joules.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
LandsEnd.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
MandCo.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
MandMDirect.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
MarksandSpencer.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Matalan.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Monsoon.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Next.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Phase-Eight.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
QVCUK.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
SeasaltCornwall.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
SimplyBe.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
TheWhiteCompany.com/uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
TKMaxx.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
TuClothing.Sainsburys.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
WhiteStuff.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Zara.com/uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

Using the table
Star ratings: These range from one to five - the more stars the better.
Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. It doesn't factor in the individual star ratings.

High street stores compared: best and worst clothes, shoes and accessories online shops

To see our table showing the best high street clothing stores, Which? members can log in now. If you're not a member, join Which? for instant access to all of our reviews and survey results. 

Accessories, clothing and shoes - in-store shops rated by their customers
Brand Product range Value for money Quality Delivery Returns Process Customer Score
Asda Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Beales Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Bonmarché Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Boundary Mills Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Bonmarche Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Clarks Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Cotswold Outdoors Subscriber only content Subscriber only content Subscriber only content Subscriber only content  Subscriber only content Subscriber only content
Cotton Traders Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Crew Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Debenhams Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Dorothy Perkins / Burton Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Ecco Subscriber only content Subscriber only content Subscriber only content Subscriber only content  Subscriber only content Subscriber only content
Edinburgh Woollen Mill Subscriber only content Subscriber only content Subscriber only content Subscriber only content  Subscriber only content Subscriber only content
Fat Face Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Fenwick Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
GAP Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Go Outdoors Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
H&M Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
HOBBS Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Hotter shoes Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
House of Fraser Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
JD Sports Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Jigsaw Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
John Lewis Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Joules Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Laura Ashley Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
M&Co. Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Marks & Spencer Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Matalan Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Monsoon / Accessorize Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Mountain Warehouse Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
New Look Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Next Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Pavers Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Peacocks Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Phase Eight Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Primark Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
River Island Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Rohan Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Sainsbury's Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Schuh Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Seasalt Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Shoe Zone Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Sketchers Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Sports Direct Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Superdry Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
TKMaxx / HomseSense Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Topshop / Topman Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Uniqlo Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
White Company / Little White Company Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
White Stuff Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Zara Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

Using the table
Star ratings: These range from one to five - the more stars the better.
Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. It doesn't factor in the individual star ratings.

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And check out this year's Which? Recommended Providers to see which retailers were both highly rated by members and passed our Consumer Rights and Legal teams' rigorous Ts & Cs checking process.

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