Shops and websites rated
Best shops and websites for electrical appliances
By Vicki Crowe
Article 1 of 4
Find out how thousands of shoppers rate their experiences buying electrical appliances and tech products.
John Lewis, AO.com and Richer Sounds go head to head in our search for the best places to buy tech and electricals.
We asked thousands of shoppers to rate their online (June/July 2018) and in-store (January 2018) experiences to find out which shops give a great impression, and which you'd be better off avoiding.
This year's surveys cover major retailers, including Apple, Amazon, Currys/PC World, eBay, John Lewis and more, as well as smaller brands.
Best and worst websites for electricals and appliances
Using the table
Sample sizes: Sample sizes are in brackets.
Star ratings: These range from one to five - the more stars the better.
Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. It doesn't factor in the individual star ratings.
*Tesco Direct closed in July 2018
Best and worst electrical shops
Star ratings: These range from one to five - the more stars the better
Survey respondents rate shops on the following aspects:
Range: How wide the range of products is and whether they are in stock. Products: Based on quality of products and how well they last. Service: Based on staff product knowledge, helpfulness, availability and after sales service and returns. Store: Based on ease of finding products, tidiness of store, store environment, queuing time and how child friendly the store is. Pricing: Based on value for money and special offers.
Customer score: Based on overall satisfaction with the shop as a DIY retailer and how likely people are to recommend it to a friend.
Sample sizes in brackets. Survey: 10,356 UK members of the public, January 2018. Which? Recommended Providers (WRPs) in red.