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Shops and websites rated

Best shops and websites for electrical appliances

By Vicki Crowe

Article 1 of 4

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Find out how thousands of shoppers rate their experiences buying electrical appliances and tech products. 

John Lewis, AO.com and Richer Sounds go head to head in our search for the best places to buy tech and electricals.

We asked thousands of shoppers to rate their online (June/July 2018) and in-store (January 2018) experiences to find out which shops give a great impression, and which you'd be better off avoiding.

This year's surveys cover major retailers, including Apple, Amazon, Currys/PC World, eBay, John Lewis and more, as well as smaller brands.

To see how these brands fit into the overall ratings, head to our guides to the best and worst online shops and high street shops.

Which? members can log in now to unlock the scores in the tables below. If you're not a member, join Which? for instant access to this as well as our thousands of product reviews. 

Best and worst websites for electricals and appliances

Electrical products - online shops rated by their customers
Brand Product range Value for money Quality Delivery Returns Process Customer Score
AppliancesDirect.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Argos.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Electrical.coop.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Costco.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Currys.co.uk / PCWorld.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Debenhams.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Dyson.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content  Subscriber only content Subscriber only content
eBay.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
EBuyer.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
(George at Asda) Direct.asda.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
JohnLewis.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Lakeland.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content  Subscriber only content Subscriber only content
QVCuk.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content  Subscriber only content Subscriber only content
RicherSounds.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
RobertDyas.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Tesco.com/Direct (FF)* Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
WEXPhotoVideo.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

Using the table
Sample sizes: Sample sizes are in brackets.
Star ratings: These range from one to five - the more stars the better.
Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. It doesn't factor in the individual star ratings.
*Tesco Direct closed in July 2018

Best and worst electrical shops

Electrical shops rated
Shop Range Products Service Store Pricing Customer Score
Apple Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Argos Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
B&M Home Store Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
B&Q Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Carphone Warehouse Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Currys PC World Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
EE Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Game Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Homebase - Bunnings Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
John Lewis Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Lakeland Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Maplin Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
O2 Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Richer Sounds Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Robert Dyas Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Sony Centre Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Tesco Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Three / 3 Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Vodafone Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Table notes:
Star ratings: These range from one to five - the more stars the better
Survey respondents rate shops on the following aspects:
Range: How wide the range of products is and whether they are in stock. Products:  Based on quality of products and how well they last. Service: Based on staff product knowledge, helpfulness, availability and after sales service and returns. Store: Based on ease of finding products, tidiness of store, store environment, queuing time and how child friendly the store is. Pricing: Based on value for money and special offers.
Customer score: Based on overall satisfaction with the shop as a DIY retailer and how likely people are to recommend it to a friend.
Sample sizes in brackets. Survey: 10,356 UK members of the public, January 2018. Which? Recommended Providers (WRPs) in red.
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