Northern Ireland electricity and gas
By Sarah Ingrams
Article 3 of 7
Budget Energy supplies electricity only and claims to be a cost-effective choice in Northern Ireland. Is Budget Energy the best, though?
Budget Energy offers standard variable tariffs, cheaper 12-month fixed-bill-paying tariffs and keypad (or prepayment) customer tariffs. It has more than 60,000 customers, the majority of whom have prepayment meters. Budget Energy says it has no connection or installation fees.
The electricity company offers two renewable additions; solar power and the power purchase agreement which could allow you to sell the electricity you don't use back to the grid.
If you own a farm, you can book a farm visit from Budget Energy to look over your energy use.
Budget Energy only supplies customers with electricity, not gas.
See how Budget Energy's prices compare with the rest of the market by using Which? Switch to find the cheapest gas and electricity deals.
Budget Energy customer score
Budget Energy came joint first this year, sharing its crown with Electric Ireland. It was rated by nearly 500 Northern Ireland energy customers and alongside six other NI companies.
Budget Energy score breakdown
The table below shows the breakdown of its score from our survey. Scroll down to read our verdict on the supplier and find out its fuel mix compared with the all-island average.
Find out how Budget Energy compares with other energy companies – you can reveal the full results of our survey on Northern Ireland electricity and gas firms.
Which? verdict on Budget Energy
Budget Energy secured joint first place this year - although it came in the highest-quarter of companies last year, this is the first time it's come out top. Its customers rated it good across the board, including its accuracy and clarity of bills, value of money and customer service.
Budget offers comparable tariffs for both bill-paying and keypad customers, which are priced differently depending on payment options (monthly direct debit, or no direct debit) and whether you're on an Economy 7 meter.
Regarding the firm's customer service, one Budget Energy customer said: 'Any queries dealt with quickly and answers easily understood', while another customer explained that the staff were 'very helpful, easy to deal with and nice to speak to.' This reflects the 81% of customers that rated customer service on the phone good or excellent - this is better than any other NI company in our survey.
Pros: Customers are satisfied across all areas
Cons: There's a £150 security deposit if you don't pay your bills by direct debit, limited website and online facilities.