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1 October 2020

Firmus Energy

Firmus Energy is a natural gas supplier for homes and businesses in Northern Ireland. Find out if you should get your gas from Firmus Energy.
Firmus energy logo 470938
Sarah Ingrams

At the moment, Firmus Energy is the only company that supplies domestic gas customers in the Ten Towns area. In the Greater Belfast area, customers have a choice between Firmus Energy and SSE Airtricity for their gas supply. 

Firmus Energy claims its gas is safe, cheaper, practical and environmentally friendly. It also owns and builds its own infrastructure. 

Since it launched in 2005, Firmus has built gas networks in more than 30 cities, towns and villages, and connected more than 95,000 customers. 

Firmus Energy customer score

Firmus Energy ranks joint-fourth (alongside SSE Airtricity Gas) in our annual survey of six of Northern Ireland's electricity and gas suppliers. 

Firmus Energy score breakdown

Below, we reveal how Firmus Energy’s customers rated it in our survey. Keep reading for our full expert verdict on the energy supplier. 

Find out how Firmus Energy compares with other energy firms, including SSE Airtricity – see the full results of the Northern Ireland electricity and gas firms

Which? verdict on Firmus Energy

Firmus Energy comes second from the bottom of the table (alongside SSE Airtricity Gas).

It received three stars out of five for value for money. Although other providers also got three stars, 18% of Firmus Energy's customers rated its value for money as poor or very poor - a higher proportion than any other NI supplier. 

One customer said Firmus Energy had 'overinflated prices', while another said they were 'not happy with the price increases'.

Firmus Energy had enforced a 12% price increase for customers in the Ten Towns areas and Greater Belfast in October 2018. It has since announced a drop of 8.77% to its natural gas tariffs from October 2019, for both the Ten Towns area and Greater Belfast. 

According to Firmus Energy, this should mean that a typical household bill for a customer in the Ten Towns area will drop by £61 a year, and £54 for a customer in the Greater Belfast area. 

Customers were also not happy with the digital tools available to monitor their account and energy use, giving Firmus Energy just two stars out of five in this area - lower than any other Northern Ireland energy company. 

It scored an impressive four stars out of five for bill accuracy, and three stars for customer service. 

We couldn't give a star rating for complaints handling as we didn't get enough responses. 

Pros: Your gas bills are likely to be very accurate

Cons: It supplies gas only, so you’ll need another supplier for electricity

Firmus Energy in the news

October: Firmus Energy announced a drop of 8.77% to its natural gas tariffs for both the Ten Towns area and Greater Belfast. 

Firmus also announced a £10.3m construction program across Northern Ireland to extend the network further. 

October: Firmus Energy announced a 12% price increase for customers in the Ten Towns areas and Greater Belfast. The hike added around £39 a year to the average customer's bill. 

Part of the reason for the increase was said to be down to the rise in international energy costs.