Toyota
GR Supra (2019-)
Test score
We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.
When you click on a retailer link on our site, we may earn affiliate commission to help fund our not-for-profit mission.Find out more.
In this article
Now known to millions as The AA, The Automobile Association was founded in 1905 by a small group of motoring enthusiasts. The AA is now the largest UK breakdown provider, covering millions of members across the UK.
The AA has adapted its service to accommodate electric vehicles. Its Freewheeling Hub allows electric vehicles to be moved safely when they cannot be repaired at the roadside, so they can be taken to a charging point or garage at the soonest opportunity. The AA says this allows customers to get back on the road with the least interruption.
However, it's one of the most expensive car breakdown providers, compared with the other brands we analysed. Read on to find out whether its customers think the service is worth the price.
We surveyed thousands of motorists so we can reveal the best breakdown providers.
To unlock our results in the table below and reveal our full analysis, you can join Which?. You'll also get access to all of our online reviews, including our expert, independent new and used car reviews.
Already a Which? member? Log in to see our results.
Which? rating | Score |
---|---|
Total score | |
Total score rank (out of 12) | |
Customer score | |
Customer score rank (out of 12) | |
Arrived within an hour | |
Repaired at the roadside | |
Value for money |
All ratings based on responses from the 2021 Which? Car Survey (in field from April 2021 to June 2021). Feedback gathered from 8,430 respondents, all of whom said they had called out a breakdown service in the 12 months prior to answering the survey. AA customer score sample size: 2,313
Rather than offering set policy levels, the AA lets you to choose to include at-home cover, national recovery, onward travel and parts or garage cover in any combination you choose, along with compulsory roadside assistance.
This table includes some of the possible combinations you might choose:
Policy name: | Roadside Assistance | Roadside Assistance & At Home | Roadside Assistance, At Home & National Recovery | Roadside Assistance, At Home, National Recovery & Onward Travel |
---|---|---|---|---|
Service provided by | AA | AA | AA | AA |
Roadside assistance included | Yes | Yes | Yes | Yes |
At-home assistance included | Optional extra | Yes | Yes | Yes |
Nationwide recovery included | Optional extra | Optional extra | Yes | Yes |
Maximum callouts per year | Unlimited | Unlimited | Unlimited | Unlimited |
Parts and labour covered for repairs | Labour & £5 parts | Labour & £5 parts | Labour & £5 parts | Labour & £5 parts |
Towing distance limit | 20 miles | 20 miles | Unlimited | Unlimited |
Table last updated in September 2021.
Policy name: | Roadside Assistance | Roadside Assistance & At Home | Roadside Assistance, At Home & National Recovery | Roadside Assistance, At Home, National Recovery & Onward Travel |
---|---|---|---|---|
New customer price (per year): | £59 | £119 | £139 | £169 |
Excess: | No excess | No excess | No excess | No excess |
Auto renewal - opt-out necessary: | Yes | Yes | Yes | Yes |
Price collected in July 2021 and is representative of a retired 61-year-old man living in Brighton, with a Ford Fiesta 5-dr hatchback, with a 1.0 Ford EcoBoost 125PS (92kW) petrol engine, Titanium trim, registered as new 1 Jan 2020.
These prices are for vehicle-specific cover. You can also buy these policies as personal cover, which will cover specified people if any car they are travelling in breaks down, although it's likely to cost a little more.
AA breakdown cover can be purchased online or over the phone direct from the AA and from the following price comparison websites:
To avoid unnecessary costs, read our guide to buying the best breakdown cover.
Pros
Cons
The AA offers single-trip and annual European breakdown cover, which include recovery to a garage, costs of recovery back to the UK if repairs cannot be completed before departure date along with up to £1,500 for alternative travel, £50,000 in legal costs and emergency overnight accommodation up to £500.
There is no limit to the number of claims that can be made on any Single Trip policy, and up to three claims may be made per year on any annual policy.
European breakdown cover must have been arranged before leaving the UK. However, the AA can still offer a quote for one-off breakdown assistance for a single callout.
If you break down while driving in Europe, you will need to call one of the following numbers:
For expert advice on Covid guidelines, vaccine passports and post Brexit rules, read our guide to travelling abroad in 2021.
The AA offers breakdown cover for motorcycles, vans and electric vehicles.
For more information, visit the AA website.
If you are unfortunate enough to have broken down, you can call the AA for assistance on 0800 887766.
You can report a breakdown by email or by using the AA app, which can track the progress of the breakdown patrol vehicle on your mobile phone.
The AA app also allows you to plan a route, get real-time traffic and roadworks updates, find parking and electric vehicle charging station locations, identify warning lights if they appear on your dashboard and access AA Smart Benefits exclusive to members.
If you wish to cancel your breakdown cover or membership, you will need to contact AA Customer Services on 0344 209 0754.
A cancellation fee of £20 may apply.
If, for instance, you have bought a new car which comes with breakdown cover included, AA members can put their policy on hold for a maximum of five years and then reactivate-it.
Find out more about whether The AA's other services are worth your money:
best car insurance | best home insurance | best travel insurance | best savings accounts | best Isas | hotel reviews