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Start Rescue car breakdown review
Our car breakdown survey reveals how people rated their cover from Start Rescue for wait times, callout outcome and customer service
Start Rescue has been a consistently good performer in recent car breakdown surveys, but has its service continued to be satisfactory? Our latest customer survey reveals how Start Rescue customers rated their car breakdown service.
Each year, we survey thousands of UK drivers (including Which? members and the general public) who have called out a breakdown service in the past year to check how they rate their providers on wait times, the outcome of on-the-spot repairs, value for money and overall customer satisfaction.
Read on for our Start Rescue review or check out our full comparison of the best and worst car breakdown providers.
Start Rescue breakdown cover review
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| Start Rescue | Ratings |
|---|---|
| Provided by | Call Assist |
| Customer score | |
| Wait time score | |
| Outcome | |
| Value for money | |
| Customer service | |
| Overall communication |
How much does Start Rescue breakdown cover cost?
How much you pay depends on the level of cover you need (see our guide to breakdown cover for an explanation of cover levels).
The prices below are based on the provider's policy that has the stated level of cover included as standard and generated for a new car with a single annual payment.
| Level of cover | Price |
| Roadside only | £27.34 |
| At-home assistance | £50.95 |
| At-home and nationwide recovery | £50.95 |
| At-home, nationwide recovery and European cover | £103.45 |
Prices last checked 19 August, 2025
What makes a Which? Recommended Provider for breakdown cover?
To become a Which? Recommended Provider (WRP) for breakdown cover, providers must:
- have a customer score of at least 70%
- score at least three stars in all areas rated in our customer satisfaction survey
The best-performing providers that meet the above criteria were then deemed Which? Recommended Providers.
We rank breakdown providers by their overall score. The overall score is made up of:
- 50% - customer score
- 25% - waiting time
- 15% - outcome of the callout
- 10% - value for money.
All ratings are based on the survey responses of more than 12,000 customers who experienced a breakdown in the 12 months prior to our survey.
The customer score reflects how satisfied customers say they are with their provider and how likely they would be to recommend it. Providers must have a minimum sample size of 30 to be given a customer score.
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