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Axa car breakdown review
Our car breakdown survey reveals how people rated their cover from Axa for wait times, callout outcome and customer service
One of the UK’s leading insurance companies, Axa is less well-known for its car breakdown offerings and uses a network of local and national recovery operators to provide its services. Our latest customer survey reveals how Axa Assistance customers rated their car breakdown service.
Each year, we survey thousands of UK drivers (including Which? members and the general public) who have called out a breakdown service in the past year to check how they rate their providers on wait times, the outcome of on-the-spot repairs, value for money and overall customer satisfaction.
Read on for our Axa review or check out our full comparison of the best and worst car breakdown providers.
Axa Assistance breakdown cover review
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| Axa Assistance | Ratings |
|---|---|
| Provided by | Independent mechanics |
| Customer score | |
| Wait time score | |
| Outcome | |
| Value for money | |
| Customer service | |
| Overall communication |
How much does Axa breakdown cover cost?
How much you pay depends on the level of cover you need (see our guide to breakdown cover for an explanation of cover levels).
The prices below are based on the provider's policy that has the stated level of cover included as standard and generated for a new car with a single annual payment.
| Level of cover | Price |
| Roadside only | £28.88 |
| At-home assistance | £58.80 |
| At-home and nationwide recovery | £58.80 |
| At-home, nationwide recovery and European cover | £58.80 |
Prices last checked 19 August, 2025
What makes a Which? Recommended Provider for breakdown cover?
To become a Which? Recommended Provider (WRP) for breakdown cover, providers must:
- have a customer score of at least 70%
- score at least three stars in all areas rated in our customer satisfaction survey
The best performing providers that meet the above criteria were then deemed Which? Recommended Providers.
We rank breakdown providers by their overall score. The overall score is made up of:
- 50% - customer score
- 25% - waiting time
- 15% - outcome of the callout
- 10% - value for money.
All ratings are based on the survey responses of more than 12,000 customers who experienced a breakdown in the 12 months prior to our survey.
The customer score reflects how satisfied customers say they are with their provider and how likely they would be to recommend it. Providers must have a minimum sample size of 30 to be given a customer score.
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