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Mortgage lender reviews

Chelsea Building Society mortgage review

By Dean Sobers

Article 4 of 17

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Chelsea Building Society mortgage review

Find out how Chelsea Building Society fared in key areas such as customer service and value for money in our mortgage satisfaction survey.

Part of the Yorkshire Building Society Group, the Chelsea Building Society offers a range of competitive fixed-rate deals – both for people moving home and those remortgaging.

Customer score

12th out of 25 mortgage lenders


Chelsea BS mortgage highlights

  • competitive fixed-rate deals
  • offers a range of 95% mortgages
  • 'fair' value for money.

For impartial, personal advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

Chelsea Building Society mortgage satisfaction scorecard
Customer service  
Application process  
Value for money  
Keeping you well informed  
Clarity of statements  
Transparency of charges  
Query and complaint handling  
Ability to over and underpay mortgage  
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Chelsea Building Society's mortgage customers say about it

'Easy to deal with and good customer service.'

'Had no problems.'

'They have been good.'

'Did what I wanted them to.'

'The company is honest and gives you the best deal available.'

'They have been very supportive when I have had problems with payments.'

  • Last updated: May 2016
  • Updated by: Dean Sobers