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Sam covers personal finance topics, from the most affordable places to live to the reasons mortgage lenders say no. He enjoys crunching the numbers to help consumers get ahead.
Anna covers personal finance, helping readers make sense of savings, credit cards and insurance. Her insights are informed by experience in the financial services industry.
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Compare mortgagesIf you click on the link and complete a mortgage with L&C Mortgages, L&C is paid a commission by the lender and will share part of this fee with Which? Ltd helping fund our not-for-profit mission. We do not allow this relationship to affect our editorial independence. Your home or property may be repossessed if you do not keep up repayments on your mortgage.
In this article
Lloyds Bank is part of the largest UK mortgage lender, the Lloyds Banking Group, which is made up of Halifax, the Bank of Scotland and Lloyds Bank.
Here, you can find out what real Lloyds mortgage customers thought about its service, what our expert analysis uncovered about its range of deals, and the best Lloyds mortgage rates on the market right now.
Please note that this article is for information purposes only and doesn't constitute advice. Please refer to the particular terms and conditions of a provider before committing to any financial products.
Why you can trust our Lloyds mortgage review
Real Lloyds customer views
We've asked 476 Lloyds mortgage customers about their experiences of the lender.
Expert mortgage rate analysis
We've analysed Lloyds mortgages to work out if it's a lender that offers competitive deals.
Lloyds achieved the average customer score in our latest customer satisfaction survey. Its performance in our mortgage deals analysis was more impressive, with the bank ranking joint cheapest for first-time buyers during our three month analysis period.
73%
out of 21 mortgage lenders ranked on customer score
To see how Lloyds compares to other mortgage providers, read our guide to the best mortgage lenders.
Anna McClean, Market Analyst, says: 'We analysed thousands of mortgages, using Moneyfacts data, over three months in the summer/autumn of 2026. We created 28 mortgage scenarios, based on typical loan amounts, term lengths and mortgage products, to reveal the lenders that consistently offer the best deals. Ranking first means the provider offered, on average, the cheapest mortgage deals during our analysis period. Lloyds came joint second overall, meaning it had some of the cheapest deals in our analysis. The bank did particularly well for first-time buyer and home mover offers. It just missed out on becoming a WRP because its customer service star rating did not meet our criteria.'
Here's how Lloyds did in our analysis:
Find out more:Â check which lenders came ahead of Lloyds in our cheapest lender interest rate analysis.Â
You can find the two-year fixed-rate mortgages Lloyds is currently offering first-time buyers with an 80%, 90% or 95% LTV using the table.
To see how Lloyds compares with other mortgage providers, head to our guide to the best mortgage rates, which is updated every day.
| 80% | Lloyds Bank | 73% | 5.1% | £999 | 7.24% |
| 80% fee free | Lloyds Bank | 73% | 5.27% | £0 | 7.24% |
| 90% | Lloyds Bank | 73% | 5.33% | £999 | 7.24% |
| 90% fee free | Lloyds Bank | 73% | 5.5% | £0 | 7.24% |
| 95% | Lloyds Bank | 73% | 5.65% | £999 | 7.24% |
| 95% fee free | Lloyds Bank | 73% | 5.82% | £0 | 7.24% |
Table notes: Data from Moneyfacts, updated daily. Customer score is based on a combination of overall satisfaction and likelihood to recommend the provider. The average customer score is 73%. The results are based on an online survey of 6,514 members of the public conducted in August/September 2026. Providers must receive a minimum sample size of 40 for inclusion in the results. Lloyds had a sample size of 476.
You can find the two-year fixed-rate mortgages Lloyds is currently offering home movers with a 60%, 75%, or 85% LTV using the table.
To see how Lloyds compares with other mortgage providers, head to our guide to the best mortgage rates, which is updated every day.
| 60% | Lloyds Bank | 73% | 4.93% | £999 | 7.24% |
| 60% fee free | Lloyds Bank | 73% | 5.1% | £0 | 7.24% |
| 75% | Lloyds Bank | 73% | 5.03% | £999 | 7.24% |
| 75% fee free | Lloyds Bank | 73% | 5.2% | £0 | 7.24% |
| 85% | Lloyds Bank | 73% | 5.13% | £999 | 7.24% |
| 85% fee free | Lloyds Bank | 73% | 5.3% | £0 | 7.24% |
Table notes: Data from Moneyfacts, updated daily. Customer score is based on a combination of overall satisfaction and likelihood to recommend the provider. The average customer score is 73%. The results are based on an online survey of 6,514 members of the public conducted in August/September 2026. Providers must receive a minimum sample size of 40 for inclusion in the results. Lloyds had a sample size of 476.
Find the right mortgage using the fee-free service provided by L&C Mortgages
Compare mortgagesIf you click on the link and complete a mortgage with L&C Mortgages, L&C is paid a commission by the lender and will share part of this fee with Which? Ltd helping fund our not-for-profit mission. We do not allow this relationship to affect our editorial independence. Your home or property may be repossessed if you do not keep up repayments on your mortgage.
We asked Lloyds mortgage customers about their experience with the lender.Â
Here's how customers rated Lloyds in various areas of service:
| Category | Star rating |
|---|---|
| Overall customer service | |
| Keeping you well informed (eg telling you about changes to interest rates) | |
| Clarity of mortgage statements | |
| Transparency of charges/penalties | |
| Flexibility of payments (eg being able to overpay/underpay/take payment holidays) | |
| Online access (eg being able to access your account online or via an app) |
Table notes: Star ratings are out of five. The results are based on an online survey of 6,514 members of the public conducted in August/September 2026. Providers must receive a minimum sample size of 40 for inclusion in the results. Lloyds had a sample size of 476.
Never had any issues with them, easy to use the app and customer service is great
At Which? we don't just produce customer scores and star ratings, we also collect the thoughts of real Lloyds mortgage customers.
Customers praised the lender's online access. One said that 'managing the mortgage through the app is seamless', while another said that 'account management is simple via online banking'.
Most feedback on customer service was also positive, with respondents describing it as 'great', 'helpful' and 'friendly'.
Customers were generally pleased with their in-branch experience. However, one respondent said it was getting 'harder and harder' to speak to Lloyds Bank due to branch closures.
When we checked in September 2026, there were 140 mortgages available from Lloyds. Most were fixed-rate deals, meaning your interest rate stays the same for a set initial period.
Lloyds mortgages had initial periods of two, three, five and 10 years.
A smaller number of mortgages offered by Lloyds were tracker deals, with initial terms lasting two years before reverting to Lloyds's standard variable rate.
Lloyds doesn't publish its borrowing caps, but you can use its affordability calculator to understand how much you might be able to borrow in relation to your annual salary.
Lloyds offers £250 cashback for homes that have an EPC rating of A or B (or with a score over 81).
You can also earn up to £2,000 cashback by making green home improvements. For example, Lloyds offers £2,000 for installing a heat pump and £500 for other energy-efficient home improvements. Â
All Lloyds mortgages allow a maximum term length of 40 years.
We’re not influenced by third parties. We work entirely on behalf of you, the consumer – nobody else. See our statement of editorial independence
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