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Sam covers personal finance topics, from the best savings rates to the reasons mortgage lenders say no. He enjoys crunching the numbers to help consumers get ahead.
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Compare mortgagesIf you click on the link and complete a mortgage with L&C Mortgages, L&C is paid a commission by the lender and will share part of this fee with Which? Ltd helping fund our not-for-profit mission. We do not allow this relationship to affect our editorial independence. Your home or property may be repossessed if you do not keep up repayments on your mortgage.
Lloyds Bank is part of the largest UK mortgage lender, the Lloyds Banking Group, which is made up of Halifax, the Bank of Scotland and Lloyds Bank.
Here, you can find out what real Lloyds mortgage customers thought about its service, what our expert analysis uncovered about its range of deals, and the best Lloyds mortgage rates on the market right now.
Please note that this article is for information purposes only and does not constitute advice. Please refer to the particular terms and conditions of a provider before committing to any financial products.
Why you can trust our Lloyds mortgage review
Real Lloyds customer views
We've asked 327 Lloyds mortgage customers about their experiences of the lender.
Expert mortgage rate analysis
We've analysed Lloyds' mortgage rates to work out if it's a lender that offers competitive deals.
Lloyds achieved an above-average score in our latest customer satisfaction research. Customers were particularly impressed by the ability to manage their mortgage online or via the app. It didn't fare as well in our interest rate analysis, ranking in the bottom third of providers.
74%
out of 21 mortgage lenders ranked on customer score (joint 6th)
Which? analysed thousands of mortgages, using Moneyfacts data, over eight weeks in the summer/autumn of 2025. We compiled a series of top 10 cheapest deals tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average was five table appearances per week. Lloyds's weekly average was 2.3 appearances, placing it in the bottom third of lenders. This means that for the majority of mortgage scenarios, during our analysis, you typically would have found a better rate with a different lender.
You can see the mortgages Lloyds is currently offering first-time buyers and homemovers in the tables below.
To see how Lloyds compares with other mortgage providers, head to our guide to the best mortgage rates and deals, which is updated every day.
| 80% | Lloyds Bank | 74% | 4.1% | £999 | 7.49% |
| 80% fee free | Lloyds Bank | 74% | 4.21% | £0 | 7.49% |
| 90% | Lloyds Bank | 74% | 4.28% | £999 | 7.49% |
| 90% fee free | Lloyds Bank | 74% | 4.39% | £0 | 7.49% |
| 95% | Lloyds Bank | 74% | 4.8% | £999 | 7.49% |
| 95% fee free | Lloyds Bank | 74% | 4.91% | £0 | 7.49% |
Table notes: Data from Moneyfacts, updated daily. Customer score is based on a combination of overall satisfaction and likelihood to recommend the provider. The average customer score is 74%. The results are based on an online survey of 5,016 members of the public conducted in August/September 2025 and are representative of the GB/UK population (aged 18+). Providers must receive a minimum sample size of 40 for inclusion in the results. Lloyds had a sample size of 327.
| 60% | Lloyds Bank | 74% | 3.77% | £999 | 7.49% |
| 60% fee free | Lloyds Bank | 74% | 4.03% | £0 | 7.49% |
| 75% | Lloyds Bank | 74% | 3.93% | £999 | 7.49% |
| 75% fee free | Lloyds Bank | 74% | 4.19% | £0 | 7.49% |
| 85% | Lloyds Bank | 74% | 3.95% | £999 | 7.49% |
| 85% fee free | Lloyds Bank | 74% | 4.21% | £0 | 7.49% |
Table notes: Data from Moneyfacts, updated daily. Customer score is based on a combination of overall satisfaction and likelihood to recommend the provider. The average customer score is 74%. The results are based on an online survey of 5,016 members of the public conducted in August/September 2025 and are representative of the GB/UK population (aged 18+). Providers must receive a minimum sample size of 40 for inclusion in the results. Lloyds had a sample size of 327.
Find the right mortgage using the fee-free service provided by L&C Mortgages
Compare mortgagesIf you click on the link and complete a mortgage with L&C Mortgages, L&C is paid a commission by the lender and will share part of this fee with Which? Ltd helping fund our not-for-profit mission. We do not allow this relationship to affect our editorial independence. Your home or property may be repossessed if you do not keep up repayments on your mortgage.
We asked Lloyds mortgage customers about their experience with the lender.
Here's how customers rated Lloyds in various areas of service:
| Category | Star rating |
|---|---|
| Overall customer service | |
| Keeping you well informed (eg telling you about changes to interest rates) | |
| Clarity of mortgage statements | |
| Transparency of charges/penalties | |
| Flexibility of payments (eg being able to overpay/underpay/take payment holidays) | |
| Online access (eg being able to access your account online or via an app) |
Table notes: Star ratings are out of five. The results are based on an online survey of 5,016 members of the public conducted in August/September 2025 and are representative of the GB/UK population (aged 18+).Providers must receive a minimum sample size of 40 for inclusion in the results. Lloyds had a sample size of 332.
At Which? we don't just produce customer scores and star ratings, we also collect the thoughts of real Lloyds mortgage customers.
For example, one customer praised the Lloyds app as 'easy to use and informative.' Overall, the ease of the mortgage process with Lloyds came through strongly in customer feedback.
The majority of responses focusing on customer service were also positive. One customer said that Lloyds has 'a very good customer service team and are very helpful'. Another noted that they've 'always [had] a great experience and quick responses to queries'. However, another customer said that 'phone queues are long, and different advisers give conflicting answers.'
When we checked in September 2025, there were 96 mortgages available from Lloyds. All were fixed-rate deals, meaning your interest rate stays the same for a set initial period.
Lloyds mortgages had initial periods of two, five and 10 years.
Lloyds doesn't publish its borrowing caps, but you can use its affordability calculator to understand how much you might be able to borrow in relation to your annual salary.
Lloyds offers £250 cashback for homes that have an EPC rating of A or B (or with a score over 81).
You can also earn up to £2,000 cashback by making green home improvements. For example, Lloyds offers £1,000 cashback for installing solar panels and £2,000 for installing a heat pump.
All of Lloyds mortgages allow a maximum term length of 40 years.
Why should you trust Which? research? We’re not influenced by third parties. We work entirely on behalf of you, the consumer – nobody else. See our statement of editorial independence
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