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Sam covers personal finance topics, from the most affordable places to live to the reasons mortgage lenders say no. He enjoys crunching the numbers to help consumers get ahead.
Anna covers personal finance, helping readers make sense of savings, credit cards and insurance. Her insights are informed by experience in the financial services industry.
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Compare mortgagesIf you click on the link and complete a mortgage with L&C Mortgages, L&C is paid a commission by the lender and will share part of this fee with Which? Ltd helping fund our not-for-profit mission. We do not allow this relationship to affect our editorial independence. Your home or property may be repossessed if you do not keep up repayments on your mortgage.
In this article
HSBC is a major UK mortgage lender that offers fixed and variable rate deals for a wide range of borrowers.
Here, you can find out what real HSBC mortgage customers thought about its service, what our expert analysis found about its range of deals and the best HSBC mortgage rates on the market right now.
This article is for information purposes only and does not constitute advice. Please refer to the particular T&Cs of a provider before committing to any financial products.
Why you can trust our HSBC mortgage review
Real HSBC customer views
We've asked 515 HSBC mortgage customers about their experiences of the lender.
Expert mortgage rate analysis
We've analysed HSBC's mortgages to work out if it's a lender that offers competitive deals.
HSBC ranked mid-table in our mortgage customer satisfaction survey. However, it excelled in our mortgage deals analysis. It was the second-cheapest lender (out of 69) during our three-month analysis period.
71%
out of 21 mortgage lenders ranked on customer score (joint-13th)
Anna McClean, market analyst, says: 'We analysed thousands of mortgages, using Moneyfacts data, over three months in the summer/autumn of 2026. We created 28 mortgage scenarios, based on typical loan amounts, term lengths and mortgage products, to reveal the lenders that consistently offer the best deals. Ranking first means the provider offered, on average, the cheapest mortgage deals during our analysis period. HSBC was the joint-second cheapest lender overall, and came out top when looking at remortgage deals.'
Here's how HSBC did in our analysis:
Find out more: check which lenders came ahead of HSBC in our cheapest lender interest rate analysis
The two-year fixed-rate mortgages HSBC is currently offering remortgagers, with 80%, 90% or 95% LTVs, are shown in the table.
To see how HSBC compares with other mortgage providers, head to our guide to the best mortgage rates, which is updated every day.
| 80% | HSBC | 71% | 5.24% | £999 | 6.24% |
| 80% fee free | HSBC | 71% | 5.44% | £0 | 6.24% |
| 90% | HSBC | 71% | 5.38% | £999 | 6.24% |
| 90% fee free | HSBC | 71% | 5.59% | £0 | 6.24% |
| 95% | HSBC | 71% | 5.77% | £0 | 6.24% |
| 95% fee free | HSBC | 71% | 5.77% | £0 | 6.24% |
Table notes Data from Moneyfacts, updated daily. Customer score is based on a combination of overall satisfaction and likelihood to recommend the provider. The average customer score is 73%. The results are based on an online survey of 6,514 members of the public conducted in August/September 2026. Providers must receive a minimum of 40 responses for inclusion in the results. The sample size for HSBC was 515.
The two-year fixed-rate mortgages HSBC is currently offering remortgagers, with 60%, 75% or 85% LTVs, are shown in the table.
To see how HSBC compares with other mortgage providers, head to our guide to the best mortgage rates, which is updated every day.
| 60% | HSBC | 71% | 4.96% | £999 | 6.24% |
| 60% fee free | HSBC | 71% | 5.19% | £0 | 6.24% |
| 75% | HSBC | 71% | 5.06% | £999 | 6.24% |
| 75% fee free | HSBC | 71% | 5.29% | £0 | 6.24% |
| 85% | HSBC | 71% | 5.19% | £999 | 6.24% |
| 85% fee free | HSBC | 71% | 5.39% | £0 | 6.24% |
Table notes Data from Moneyfacts, updated daily. Customer score is based on a combination of overall satisfaction and likelihood to recommend the provider. The average customer score is 73%. The results are based on an online survey of 6,514 members of the public conducted in August/September 2026. Providers must receive a minimum of 40 responses for inclusion in the results. The sample size for HSBC was 515.
The two-year fixed-rate mortgages HSBC is currently offering remortgagers, with 60%, 75% or 85% LTVs, are shown in the table.
To see how HSBC compares with other mortgage providers, head to our guide to the best mortgage rates, which is updated every day.
| 60% | HSBC | 71% | 4.99% | £999 | 6.24% |
| 60% fee free | HSBC | 71% | 5.34% | £0 | 6.24% |
| 75% | HSBC | 71% | 5.19% | £999 | 6.24% |
| 75% fee free | HSBC | 71% | 5.47% | £0 | 6.24% |
| 85% | HSBC | 71% | 5.36% | £999 | 6.24% |
| 85% fee free | HSBC | 71% | 5.64% | £0 | 6.24% |
Table notes Data from Moneyfacts, updated daily. Customer score is based on a combination of overall satisfaction and likelihood to recommend the provider. The average customer score is 73%. The results are based on an online survey of 6,514 members of the public conducted in August/September 2026. Providers must receive a minimum of 40 responses for inclusion in the results. The sample size for HSBC was 515.
Find the right mortgage using the fee-free service provided by L&C Mortgages
Compare mortgagesIf you click on the link and complete a mortgage with L&C Mortgages, L&C is paid a commission by the lender and will share part of this fee with Which? Ltd helping fund our not-for-profit mission. We do not allow this relationship to affect our editorial independence. Your home or property may be repossessed if you do not keep up repayments on your mortgage.
We asked HSBC mortgage customers about their experience with the lender.
Here's how customers rated HSBC in various areas of service:
| Category | Star rating |
|---|---|
| Overall customer service | |
| Keeping you well informed (eg telling you about changes to interest rates) | |
| Clarity of mortgage statements | |
| Transparency of charges/penalties | |
| Flexibility of payments (eg being able to overpay/underpay/take payment holidays) | |
| Online access (eg being able to access your account online or via an app) |
Table notes Star ratings are out of five. The results are based on an online survey of 6,514 members of the public conducted in August/September 2026. Providers must receive a minimum of 40 responses for inclusion in the results. The sample size for HSBC was 515.
The online tools make it simple to check my balance and payments
Along with our customer scores and star ratings, we also collect the thoughts of real mortgage customers. Roughly 80% of the comments we received from HSBC customers were positive.
Unsurprisingly, given our mortgage deals analysis, HSBC was praised for offering competitive rates. Another common theme was a 'hassle-free' experience, with many respondents reporting 'no issues' with the lender.
Managing an HSBC mortgage online and through the app also received positive feedback, with customers describing the tools as simple and easy to use.
When we checked in September 2026, there were 252 mortgages available from HSBC. Most were fixed-rate deals, meaning your interest rate stays the same for a set initial period.
HSBC mortgages had initial periods of two or five years.
A smaller number of mortgages offered by HSBC were tracker deals, with initial terms lasting two years before reverting to the HSBC standard variable rate.
If you're a first-time buyer with at least a 10% deposit, you could borrow 5.5x your salary. To qualify, sole applicants must earn at least £35,000, while joint applicants must have a combined income of at least £55,000.
Other applicants can borrow between 4.49x and 5.5x their income, depending on their salary and loan-to-value ratio.
All applicants with a loan-to-value ratio above 90% and up to 95% can borrow 4.49x their income.
HSBC Premier account holders with at least a 10% deposit can borrow up to 6.5x their salary. To become a HSBC Premier account holder you must have at least £100,000 in savings or investments with HSBC or a salary of at least £100,000 per year.
HSBC offers cashback on mortgages for homes with an EPC rating of A or B. Cashback ranges from £350 to £2,000, depending on the mortgage.
HSBC mortgages have a maximum term length of 25 or 40 years.
We’re not influenced by third parties. We work entirely on behalf of you, the consumer – nobody else. See our statement of editorial independence.
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