How to complain about slow broadband speed
If you're not getting the broadband speed you were promised, follow these steps to complain to your provider and ask them to rectify the situation
We wanted advertising watchdogs to pull the plug on confusing broadband ads that promise speeds most of their customers will never get. We think that when you’re not getting the service you’re paying for, you should be compensated. With the support of over 120,000 campaign supporters, we convinced the regulator to introduce automatic compensation for poor broadband service and the advertising watchdog to crackdown on misleading speed ads.
duncan lucas says:
Does that apply only to BT Philip ?
Philip Wood says:
I am fed up with advertisements from BT offering Infinity when I am unable to get even though my neighbour can. Whenever I ask them it will be available to me they are unable to give me any...
Sam G says:
I travel extensively worldwide. I often visit my mother who is a resident of a country house not too far outside the city of Norwich. Frankly speaking the broadband service i get from a service...
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