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Consumer Rights.

Broadband billing and service problems

Whether checking emails, ordering groceries online or streaming Netflix, the last thing you want is a poor broadband service. From interrupted service to slow connections, make sure you get the best broadband.

My broadband is slow or often interrupted, what can I do?

You're entitled to get the broadband service you've been promised, know what you can do if your service isn't what it should be.

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My broadband provider has raised its prices, do I have to pay?

If your broadband provider raises the price of your contract, generally you can't exit the contract if you're still within your minimum term. But, thanks to thousands of you who pledged your support to the Which? Fixed Means Fixed campaign, this changed in January 2014.

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I have received a warning email from my internet provider

It can be troubling if you’ve received a warning email from your Internet provider and are unsure of how or why it applies to you. Use our guide to learn more and safeguard yourself from scammers.

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What can I do if my broadband installation takes too long or causes damage?

If you’re not happy with your broadband installation - whether the engineer damaged your property or it’s taking far too long, find out how to get it sorted.

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How to complain about slow broadband speed

If you're not getting the broadband speed you were promised, you can use our step-by-step guide to complain to your provider and ask them to rectify the situation.

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How to complain about an intermittent broadband service

If you're experiencing regular interruptions to your broadband service, use our step-by-step guide to help you make a complaint to your provider and get them to sort it out.

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Template Letters

Free download

Letter of complaint about broadband speed

If you're not receiving the broadband speed that was promised at the time of signing your contract, you can use this letter to complain to your broadband provider.

Free download

Letter to dispute a phone or broadband bill

If you’re unhappy with a phone or broadband bill and wish to dispute it, use our letter to contact your provider and make a complaint.