If you're on housing benefit and have fallen into arrears because of delays, then you should let your landlord know as soon as possible.
Make sure you have handed in all the information the council requires to process your claim, and keep a note of any contact you have if you're trying to chase the housing benefit department.
Keep your landlord up to date with developments.
If you're not expecting housing benefit to cover your rent arrears, you should make arrangements with your landlord or letting agent to clear the arrears.
Make sure this is affordable to you and that you can keep to the arrangement.
If you can prove that you can stick to the arrangement, then you are far less likely to be evicted.
Paying your rent should always be your top priority. If you have other debts as well, you can take action to deal with these separately, but should sort out your rent problems first.
The Department for Communities and Local Government has produced a How to Rent guide, which includes some useful tips for both landlords and tenants.