What to do if you want to cancel your extended warranty

If you choose to cancel an extended warranty you have purchased on an electrical product, including white goods, you do have legal rights. We talk you through them.

1 Warranty law

The Supply of Extended Warranties on Domestic Electrical Goods Order 2005 gives you the right to cancel a warranty if the duration of that warranty is for more than a year. 

If you cancel within 45 days of taking out the warranty, and you haven't made a claim on it, you must be given a full refund. 

If you've made a claim or it's beyond 45 days, you must be given a pro-rata (partial) refund.

These cancellation rights don't apply to an insurance-backed warranty that's bought at a distance - such as online. 

The Financial Services (Distance Marketing) Regulations 2004 already provide a 14-day cancellation right in these circumstances.

2 Cancelling within 45 days

If the retailer you bought the warranty from refuses to give you a refund, quote the Supply of Extended Warranties on Domestic Electrical Goods Order and let them know you have a legal right to a full refund. 

The Regulations don't set out how quickly the refund should be made, so you'll need to set a reasonable timeframe for the refund - say 14 days.

Use our letter to cancel a warranty within 45 days

3 Cancelling after 45 days

If 45 days have passed, you would still be entitled to ask for a pro-rata refund.

This means you would need to work out what proportion of the warranty you have had the benefit of and ask the warranty provider to refund to you the balance. 

If you've made a claim on the warranty you would still be entitled to a pro-rata refund unless it was a term of the warranty that the warranty ended on making a claim.

Use our letter to cancel a warranty after 45 days

Please tell us what you think of the Which? Consumer Rights website.

Your feedback is vital in helping us improve this site. All data will be treated confidentially. This survey will take approximately 5 minutes to complete.

Please take our survey so we can improve our website for you and others like you.

Live Chat Software by Click4Assistance UK