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Consumer Rights.

4 March 2021

Letter to warranty provider who is refusing to pay for repairs

If your warranty provider is refusing to pay for a repair, you can use this letter to help you request that they fulfil its obligations outlined in the warranty.
W
Which?Editorial team

There is a file available for download. (57 KB). This file is available for download at .

[Your address and contact number]

[Warranty provider's address]

[Date]

 

Dear [Name of person you spoke with on the telephone],

[Reference: warranty number]

I write further to my telephone call on [dd/mm/yy].

On [dd/mm/yy], my item developed the following issue: [details of the problem experienced].

I contacted you and asked you to make arrangements for the item to be repaired, however you have refused on the basis that [set out the reasons the warranty provider has given].

The warranty is a contract between me and [name of warranty provider]. 

Although [specify the issue] is covered by the warranty, you have failed to agree to the repairs being carried out and are therefore in breach of contract. 

[Set out why you do not accept any reasons the warranty provider may have given for refusing to carry out the repair]

I would make one final request for you to carry out the repairs in accordance with our contract. 

If, however, you are not prepared to do this, I will have no choice but to instruct a third party quote for carrying out the work. 

I will then forward you a copy of the quote and seek reimbursement from you in full for the cost of repairs along with any other associated losses I incur, if you continue to refuse to carry out the work.

I look forward to hearing from you in [give a reasonable timeframe depending on the urgency of the repair].  

Yours sincerely,

[Your name]

There is a file available for download. (57 KB). This file is available for download at .