We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Consumer Rights.

4 March 2021

Letter to warranty provider who is refusing to pay for repairs

If your warranty provider is refusing to pay for a repair, you can use this letter to help you request that they fulfil its obligations outlined in the warranty.
Which?Editorial team

There is a file available for download. (57 KB). This file is available for download at .

[Your address and contact number]

[Warranty provider's address]



Dear [Name of person you spoke with on the telephone],

[Reference: warranty number]

I write further to my telephone call on [dd/mm/yy].

On [dd/mm/yy], my item developed the following issue: [details of the problem experienced].

I contacted you and asked you to make arrangements for the item to be repaired, however you have refused on the basis that [set out the reasons the warranty provider has given].

The warranty is a contract between me and [name of warranty provider]. 

Although [specify the issue] is covered by the warranty, you have failed to agree to the repairs being carried out and are therefore in breach of contract. 

[Set out why you do not accept any reasons the warranty provider may have given for refusing to carry out the repair]

I would make one final request for you to carry out the repairs in accordance with our contract. 

If, however, you are not prepared to do this, I will have no choice but to instruct a third party quote for carrying out the work. 

I will then forward you a copy of the quote and seek reimbursement from you in full for the cost of repairs along with any other associated losses I incur, if you continue to refuse to carry out the work.

I look forward to hearing from you in [give a reasonable timeframe depending on the urgency of the repair].  

Yours sincerely,

[Your name]

There is a file available for download. (57 KB). This file is available for download at .