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Consumer Rights.

Meter problems advice guides

An inaccurate meter reading can have an unwanted impact on your monthly energy bills but you can challenge the readings and complain to your energy provider. Read our guides to find out how to complain about meter problems.

3 articles

Do I have to accept a smart meter?

Smart meters are a new version of your household electricity meter. But do you have to accept one if your energy supplier offers you one?

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I think my energy meter is faulty, what can I do?

If you think your energy meter is faulty, don't be left out of pocket. We guide you through the process of getting it fixed and claiming a refund.

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Template Letters

Free download

Letter to complain about an inaccurate meter reading

If you receive an energy meter reading you believe to be inaccurate, use our template letter to complain to your energy company.