Energy billing & payments
Having problems with your energy bill or are you unhappy with your energy repayments? Our guides can help you find out how to resolve your issue and may even help you exit your contract without paying a penalty charge.
Answers to your problems
How to complain about your electricity, gas or energy bill
Read our advice on what you can do if your energy supplier puts up its prices, stops sending you bills, or charges you an exit fee.
I have a problem with my district heating, what can I do?
We explain steps you can take to complain and resolve an issue with your district heating bill or supply.
What should I do if my energy supplier goes bust?
If your energy supplier goes bust there's a process in place to ensure you’ll always have an energy supply. This guide will help answer your questions.
Letter to complain if your energy supplier overcharges you
No-one wants to pay more than they should for their energy use. If your energy supplier has overcharged you, make a complaint using this template letter.
Mike Campbell says:
I have been a customer of PFP Energy since 2017 and found their service first class up until the end of 2020. Since January 2021 I have not received a monthly bill from this Company. Every time I...
syed shami says:
My gas supplier overcharged me now they are refusing to give me this money back to my account. Because according to them I still got two years left in my contract so they are keeping the...
George Sheard says:
Do I have to go to a online account ? As I don’t understand the internet