Energy billing & payments
Having problems with your energy bill or are you unhappy with your energy repayments? Our guides can help you find out how to resolve your issue and may even help you exit your contract without paying a penalty charge.
Answers to your problems
My energy supplier has raised its prices, do I have to pay?
When your energy company puts its prices up, it can be easy to end up paying more than you should, but these charges can be avoided if you follow our guide.
I haven't been receiving energy bills, what should I do?
If you have made efforts to contact your provider for a bill and have not received one there are limitations as to how much they can charge you.
I have a problem with my district heating, what can I do?
We explain steps you can take to complain and resolve an issue with your district heating bill or supply.
What should I do if my energy supplier goes bust?
If your energy supplier goes bust there's a process in place to ensure you’ll always have an energy supply. This guide will help answer your questions.
I think my bill's wrong, can I get my money back?
If you think your telephone, water, gas, energy, phone or broadband bill is wrong, we can help you dispute it and get your money back.
Step by step guides
How to complain about energy price rises
If your energy supplier puts up their prices and tries to charge you an exit fee, follow the Which? guide to make a complaint.
Letter to complain if your energy supplier overcharges you
No-one wants to pay more than they should for their energy use. If your energy supplier has overcharged you, make a complaint using this template letter.
marie geary says:
I joined EDF last Oct for my small cafe, I was told by them that my dd would be £324 a month which was fine. Then In January of this year I received a letter from them saying that my payments were...
Forbury Lion says:
Enstroga Ltd. gas and electricity supplier. Its phone number for contact is now unobtainable: 0115 857 2572. Has it gone bust?
Linda Percival says:
I moved into this property in October 2017 and switched to EOn. They asked for £40 per month (it’s a 1 bed flat all electric) which I paid for a year and when my fixed tariff was up contacted them...