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Faulty goods

If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.

If the physical or digital element of your smart device stops working, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.

Manufacturer warranties and guarantees can be more generous than your statutory rights in some respects, but you can also lean on your rights to get the problem fixed. Read our Which? guide for guidance on the pros and cons.

There are many reasons you may wish to complain, from price rises to poor service - this step-by-step guide shows you how to do it.

Under the Consumer Rights act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.

If you buy a digital download and it's faulty you may be able to claim a refund. Use this template letter to claim a refund for a faulty download.

If you have bought a faulty item, or an item that has developed a fault, you have the right under the Consumer Rights Act to ask for refund.

If you wish to return a faulty item bought online, you should not incur the cost of returning it. Use this template letter to complain to the retailer.

The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.