Faulty goods

Do you know your rights if something you buy develops a fault? Goods must be as described, of satisfactory quality and fit for purpose. If not, you could get your money back - our guides can help.

Free consumer rights guides

Return faulty goods

Don't despair if you're confused by your legal rights when returning faulty goods, we can help you create a bespoke claim for a refund, repair or replacement.

Answers to your problems

Step by step guides

  • How to complain to a company

    There are many reasons you may wish to complain, from price rises to poor service - this step-by-step guide shows you how to do it.

Letters

Regulations

  • Consumer Rights Act 2015

    The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.