Do you know your rights if something you buy develops a fault? Goods must be as described, of satisfactory quality and fit for purpose. If not, you could get your money back - our guides can help.
Return faulty goods
Don't despair if you're confused by your legal rights when returning faulty goods, we can help you create a bespoke claim for a refund, repair or replacement.
Answers to your problems
What do I do if I have a faulty product?
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
When can I use a manufacturer's warranty or guarantee?
Manufacturer warranties and guarantees can be more generous than your statutory rights in some respects, but you can also lean on your rights to get the problem fixed. Read our Which? guide for guidance on the pros and cons.
Step by step guides
How to complain to a company
How to complain to a company about anything from price rises to poor service
How to get a faulty product replaced or repaired
If you want to get a faulty product replaced or repaired, follow our step-by-step guide.
How to reject a faulty product and get your money back
If you want to reject a faulty product and get your money back, follow our step-by-step guide.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.