Hotels and accommodation
If you arrive at your destination to find your hotel or self-catering accommodation is not what you expected or a problem arises during your holiday, our guides can help you make a complaint or claim compensation.
Answers to your problems
My self-catering accommodation isn't what was promised, what can I do?
Self-catering accommodation is a popular way to holiday. If yours isn't what was promised or is dirty or unsafe, read our guide to find out your rights.
Can I claim back a non-refundable deposit?
Only in certain circumstances can businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge.
I’m having problems claiming on my travel insurance
Travel insurance gives extra protection if your trip doesn't go as planned. Find out what you need to do if you have problems claiming on your travel insurance policy.
Step by step guides
How to complain about hotel accommodation
If you've had the holiday from hell, follow these simple steps for redress, whether you claim while on holiday or when you return home.
Letter to claim for unsatisfactory hotel accommodation
If you want to make a complaint about the hotel you stayed at on holiday, use this letter to help assist you with your claim.