Mobile phone complaints
Sometimes complaining directly to your mobile phone company isn’t enough to fix your problem - you have to escalate your complaint through official channels. Our guides help you do this and help you refer complaints to the ombudsman.
Answers to your problems
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I may have been misled by my mobile phone provider
If your mobile phone provider omits or provides misleading information in your mobile phone contract, then it could face a complaint of misselling. See what to do
Step by step guides
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How to complain if you've been misled by your mobile provider
What can you do if any offers, tariffs or savings sold to you by your mobile provider turn out to be untrue? Follow our guide to bring a claim against them.
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How to complain to the ombudsman about a mobile phone provider
Got an unresolved dispute with your mobile provider? An ombudsman could help. Follow the Which? step-by-step guide on how to take a complaint to the ombudsman.
Letters
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Letter of deadlock for a dispute with a mobile phone provider
If you're not happy with the way a mobile provider is dealing with your complaint you issue a letter of deadlock. Use this sample deadlock letter from Which?