In some cases, complaining to a company doesn’t resolve the issue. If you’re unhappy or feel you’re getting nowhere, you can contact an ombudsman. Read our guides to find out about the different ombudsman schemes.
Answers to your problems
When to take a complaint to the ombudsman
An ombudsman can help resolve disputes with a company, but a certain procedure must be followed. Find out when you can take a complaint to the ombudsman.
What is an ADR scheme?
Alternative dispute resolution (ADR) schemes are processes that enable you to resolve a dispute you’re having with a company without having to go to court. We explain how they work.
Can I take my financial complaint to the financial ombudsman?
The Financial Ombudsman Service can help you with a financial complaint. Find out when, and how, to use the service.
Step by step guides
How to complain to an ombudsman
Got an unresolved dispute with a company? An ombudsman could help. Follow the Which? step-by-step guide on how to take a complaint to the ombudsman.
How to take a complaint to the Financial Ombudsman Service
Got an unresolved dispute with a financial company? The Financial Services Ombudsman could help. Follow the Which? step-by-step guide on how to complain.
How to take a complaint to the health service (NHS) ombudsman
If you have a complaint with your GP or surgery, you can refer your complaint to the Health Service (NHS) Ombudsman.
How to complain to a company
There are many reasons you may wish to complain, from price rises to poor service - this step-by-step guide shows you how to do it.
Letter of deadlock before going to the ombudsman
Before going to the ombudsman you need a 'letter of deadlock or final response' from the company with whom you have a dispute.
Letter to ask the ombudsman to intervene in your property dispute
If you're unhappy with the way your complaint has been handled by your estate agent, you can escalate it to the Property Ombudsman using this letter.
Letter to the Financial Ombudsman Service about a bank dispute
Use this letter template to ask the Financial Ombudsman Service to intervene if you're in dispute with your bank.