☁

Ombudsman complaints

An ombudsman can help resolve disputes with a company, but a certain procedure must be followed. Find out when you can take a complaint to the ombudsman.

Alternative dispute resolution (ADR) schemes are processes that enable you to resolve a dispute you’re having with a company without having to go to court. We explain how they work.

The Financial Ombudsman Service can help you with a financial complaint. Find out when, and how, to use the service.

Got an unresolved dispute with a company? An ombudsman could help. Follow the Which? step-by-step guide on how to take a complaint to the ombudsman.

Got an unresolved dispute with a financial company? The Financial Services Ombudsman could help. Follow the Which? step-by-step guide on how to complain.

If you have a complaint with your GP or surgery, you can refer your complaint to the Health Service (NHS) Ombudsman.

There are many reasons you may wish to complain, from price rises to poor service - this step-by-step guide shows you how to do it.

Before going to the ombudsman you need a 'letter of deadlock or final response' from the company with whom you have a dispute.

If you're unhappy with the way your complaint has been handled by your estate agent, you can escalate it to the Property Ombudsman using this letter.

Use this letter template to ask the Financial Ombudsman Service to intervene if you're in dispute with your bank.