Consumer legislation
Sometimes staff wrongly think their returns policies rule, but your statutory rights cannot be overruled. Retailers and manufacturers have a legal obligation to protect consumers.
Contracts
Disputes over unfair terms often concern money. If you don't read the small print, you could be in for a nasty surprise. But you do have protection from unfair terms. Our guides can help you challenge unfair contract terms.
- Can I claim back a non-refundable deposit?
- How to cancel a contract without being penalised
- How to complain about unfair contract terms
Ombudsman complaints
In some cases, complaining to a company doesn’t resolve the issue. If you’re unhappy or feel you’re getting nowhere, you can contact an ombudsman. Read our guides to find out about the different ombudsman schemes.
- When to take a complaint to the ombudsman
- How to complain to an ombudsman
- Letter of deadlock before going to the ombudsman
Small claims court
If you have a serious complaint about a company and are having difficulties getting it resolved, the small claims court may help. Our guides explain how the small claims court works and when it’s worth using it.
- When should I use the small claims court?
- How to use the small claims court
- Five facts you may not know about your consumer rights
Brexit
Until we formally leave the EU there will be no immediate change to your consumer rights when you buy or sell goods and services, or travel abroad.
Financial complaints
Dealing with financial complaints can be a tricky business. Our guides can guide you through the complaints process and help you get the best results.
- Can I take my financial complaint to the financial ombudsman?
- How do I complain about a bad financial service?
- How to complain about Card Protection Plan (CPP)
- The Financial Services Regulations 2004