All electrical items are sold with a warranty yet retailers also sell extended warranties. But what’s covered and what’s not? Knowing what to expect is important if something goes wrong. Read our guides to find out all you need to know.
Answers to your problems
When can I use a manufacturer's warranty or guarantee?
Manufacturer warranties and guarantees can be more generous than your statutory rights in some respects, but you can also lean on your rights to get the problem fixed. Read our Which? guide for guidance on the pros and cons.
I took out a five-year extended warranty but wish I hadn't
If you change your mind after purchasing an extended warranty, you have the right to cancel and get a full refund. Read the Which? guide to see what to do.
My warranty provider won’t honour the warranty, what can I do?
What rights and protection does a warranty provide? You have rights if your provider won't honour the warranty
Step by step guides
What to do if a warranty provider won’t honour the warranty
The which? guide to avoiding being fobbed off by an electrical warranty provider who won’t honour your warranty.
What to do if you want to cancel your extended warranty
If you choose to cancel an extended warranty you have purchased, you do have legal rights. We explain what you should do.
What to do if your extended warranty provider refuses your claim
Is your extended warranty provider rejecting your claim, saying your policy has expired when it hasn't? This advice applies to electrical items, including white goods.
Letter to extended warranty provider to cancel after 45 days
Use this letter template to cancel an extended warranty, bought to cover an electrical item, after 45 days since purchase.
Letter to extended warranty provider to cancel within 45 days
If you want to cancel your extended warranty within 45 days of purchasing it, send this template letter to your warranty provider to cancel it.
Letter to provider who's claiming extended warranty has expired
Use this letter template to complain to a provider who is wrongly claiming that your extended warranty ended when you made a claim.
Letter to warranty provider who is refusing to pay for repairs
Use this letter template to demand that a warranty provider who is refusing to pay for repairs covered by the warranty takes action.
Letter to warranty provider who is refusing to take any action
Use this letter to complain to, and demand action from, an electrical warranty provider who is refusing to carry out remedial work covered by the warranty.
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.