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4 March 2021

Letter to ask a bank for repayment of a disputed transaction

Your card provider may have a set process for submitting a claim for a refund of a disputed transaction. If it hasn't, you can use this template letter.
W
Which?Editorial team

There is a file available for download. (39 KB). This file is available for download at .

[Your address]
 

[Bank address]

Dear Sir/Madam,

Reference: [Add details] 

On [dd/mm/yy] I received a [bill/ demand for payment/ confirmation of an order placed] relating to a contract that I have no knowledge of.

I have enclosed a copy for ease of reference. 

It is apparent that either an error has been made on your part or my identity has been fraudulently used by a third party to order the [details of the goods/ services].

As I am not a party to the contract and have not ordered the [details of the goods/ services] in question, you have no legal basis for making any demand for payment from me.

I would request confirmation from you by return, that no further demands for payment will be made and that your records will be amended accordingly.

I look forward to hearing on you in the next seven days.

Yours sincerely

There is a file available for download. (39 KB). This file is available for download at .