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Faulty goods advice guides

Do you know your rights if something you buy develops a fault? Goods must be as described, of satisfactory quality and fit for purpose. If not, you could get your money back - our guides can help.
8 articles

Free consumer rights advice

Return faulty goods

Don't despair if you're confused by your legal rights when returning faulty goods, we can help you get a refund, repair or replacement.

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Regulations