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If you wish to return a faulty item bought online, you shouldn't incur the cost of returning it. If the retailer is insisting you pay, use this letter to challenge them.
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Use this template letter if you want to claim a refund from a retailer for an item that developed a fault after you bought it.
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Don’t be fobbed off if you want a retailer to repair or replace a faulty product. Use our letter to ensure the retailer takes action.
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If you buy a digital download and it's faulty you may be able to claim a refund. Use this letter to claim a refund for a faulty download.