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Consumer Rights.

Vouchers advice guides

When a company goes into administration it can be confusing as to whether you’ll still be able to use your vouchers. Read our guides to find out the best thing to do with vouchers when a company goes bust.

3 articles

What are my rights with gift vouchers and cards?

The lowdown on your rights when it comes to vouchers and gift cards, credit notes and insurance companies who insist on giving vouchers.

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Can I use my vouchers if a company goes into administration?

All you need to know about using gift vouchers and gift cards if a company goes into administration.

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Template Letters

Free download

Letter to claim refund for vouchers from bust company

If the company for which you have vouchers goes bust, you don't have formal rights to get a refund - but you can ask. Use this letter to ask for your money back.