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Bank branch closures: is your local bank closing?

Use Which?'s unique bank branch closure tool to find out if your local bank branch is closing in 2022.

In this article
How many bank branches have closed since 2015? Use our bank branch closure checker Which banks have closed the most branches since 2019? Which areas have been hardest hit by bank branch closures? Local bank branch closures: how does your area fare?
Why are so many bank branches closing? What’s being done to protect access to cash? What are the alternatives to bank branches? Support our Freedom to Pay campaign Which? research on bank branch closures

Over the past few years, bank and building society branches have been disappearing from our high streets at a frightening pace.

Banks say that this has been driven by a rapid increase in online and mobile banking, and a rapid decline in the use of physical branches.

Which? has been tracking bank branch closures since 2015. In this guide, you can find out exactly what the state of play is, which banks have closed the most branches and the areas hardest hit.

And our bank branch closure checker allows you to find out which of your local branches closed recently.

 

How many bank branches have closed since 2015?

Banks and building societies have closed (or scheduled the closure) of 5,049 branches since January 2015, at a rate of around 54 each month. Along with the rest of the figures in this article, this includes branches at 20 major current account providers.

The NatWest Group, which comprises NatWest, Royal Bank of Scotland and Ulster Bank, will have closed 1,180 branches by the end of 2022 – the most of any banking group.

Lloyds Banking Group, made up of Lloyds Bank, Halifax and Bank of Scotland, has shut down 770 sites, rising to 858 in 2022.

Barclays is the individual bank that has reduced its network the most, with 910 branches having closed - or scheduled to - by the end of 2022.

This chart shows the actual number of branches each bank and building society has closed since 2015. 

*Virgin Money includes banks previously branded as Clydesdale and Yorkshire Bank

Use our bank branch closure checker

To find out whether your local bank branch is closing or has recently closed, we've created a unique tool to show shutting down branches in your local authority.

Simply select your bank and enter your postcode to find out which branches closed recently and which are about to be lost. 

As this tool is continually being updated, it may not include branches from very recent rounds of closures.

*Up to date as of 13/06/2022

Which banks have closed the most branches since 2019?

Bank branch closures reached their peak in 2017, when 868 sites were lost around the UK, at a rate of more than 70 a month. Similarly, some 792 branches closed in 2018.

In 2019, the rate of closures slowed, although some 444 branches still shut their doors for good. 

2020 saw the lowest number of branch closures (369), as several banks shelved plans due to the pandemic. Barclays closed the most branches in 2020 (105), followed by TSB (91).

Unfortunately it took less that three months for the number of bank closures planned for 2021 to outstrip those in 2020, and several banks have already announced more branch closures planned for 2022.

Across 2021 and 2022, Barclays will have closed 325 branches, TSB 225, HSBC 155 and Lloyds 139. Additionally, M&S Bank closed all its in-store branches at the end of summer 2021 when it stopped offering current accounts, while Metro Bank announced 3 closures in 2022 – its first closures since we started recording data in 2015.

In total, some 736 bank branches were shut by the end of 2021 while another 536 closed or are scheduled for closure in 2022.

The chart shows the number of closures (and scheduled closures) at every brand between January 2019 and December 2022.

Which areas have been hardest hit by bank branch closures?

In terms of volume, the South East has seen the biggest reduction in branches since 2015, with 640 being shuttered and another 47 planned for 2022.

However, Scotland was the first part of the UK to see over half of its banks close, with 554 of its 1,040 branches closed and another 23 going this year.

Royal Bank of Scotland has closed 158 branches in Scotland since 2015, while Bank of Scotland has shut 109.

In the South East, 132 Barclays branches have been shuttered, as well as 115 Lloyds branches and 108 NatWest branches.

This chart shows bank and building society losses at a regional level from January 2015 to the end of 2022 (including scheduled).

Local bank branch closures: how does your area fare?

We've also broken down the data at the level of parliamentary constituency to get an even more granular snapshot of where losses are being most keenly felt.

Wentworth and Dearne in Yorkshire has the dubious distinction of being the first constituency to lose all of its branches.

It has since been joined by six more: Sheffield Hallam, St Helens North, Bradford South, Warrington North, Liverpool West Derby and Erith and Thamesmead; while a further 23 constituencies are down to their last branch.

Look up your parliamentary constituency in this table to see what the state of play is where you live.

Why are so many bank branches closing?

The way we bank has changed dramatically over the past few years, with use of online and mobile rising and fewer people visiting branches. 

 

Online banking and reduced branch use

 

Banks often point to reduced branch visits and increased use of online and mobile banking when justifying branch closures.

The most recent figures from UK Finance, the banking association, shows two thirds of UK adults (72%) used online banking and over half (54%) used mobile banking in 2020.

However, there are still plenty of people and small businesses that rely on local banks, who either don't want to or cannot engage with the digital revolution. This is particularly challenging in rural areas, where people suffer with poor broadband and mobile coverage, and there are higher populations of elderly customers. 

Meanwhile, the average branch received 104 visits a day in 2017, compared with 140 per day in 2012. This represents a 26% fall in bank branch visits. Since then the pandemic had a huge effect on people's willingness to visit branches, whilst many branches had their opening hours drastically reduced.

 

NatWest and RBS

 

NatWest Group took the decision to close hundreds of Royal Bank of Scotland branches in England and Wales because it now allows customers of that brand to bank in a local NatWest branch. This meant it was running two branches in a high street when there was only a need for one. 

 

Yorkshire Building Society mergers

 

Yorkshire Building Society merged with Barnsley, Chelsea and Norwich & Peterborough building societies between 2008 and 2011. The mergers resulted in multiple high street locations within the same town, leading to closures. 

 

Virgin Money mergers

 

CYBG plc, owner of Clydesdale Bank and Yorkshire Bank, acquired Virgin Money in 2018. The Clydesdale and Yorkshire brands are currently being phased out in favour of Virgin Money, and the merger has led to many branch closures.

What’s being done to protect access to cash?

In the May 2022 Queen’s Speech, the government pledged to bring forward a Financial Services and Markets Bill following a longstanding Which? campaign calling for cash access to be protected.

The Financial Services and Markets Bill aims to 'strengthen the United Kingdom's financial services industry, ensuring that it continues to act in the interest of all people and communities'.  

Part of this includes making sure people across the UK can access their own cash with ease.

The government has confirmed the Financial Conduct Authority (FCA) will be given new powers over the UK’s biggest banks and building societies to help protect the future of cash.

These new powers will allow the FCA to address cash access issues at both a national and local level. However, separate rules will apply in Northern Ireland due to the different nature of the banking market. 

To support the FCA, the government said it will set out its expectations for a reasonable distance for people to travel when depositing and withdrawing cash in due course.

What are the alternatives to bank branches?

Under the Access to Banking Standard, introduced in 2015, banks have a requirement to engage their customers and communities ahead of planned closure, and offer alternative means of banking when a branch closes. Banks must also inform the FCA.

These are some of the solutions on offer:

Using the Post Office

According to UK Finance, 99% of retail banking customers can carry out basic banking at the more than 11,500 Post Offices across the UK. 

Post Office banking services are limited to these activities:

  • Withdrawing cash from your current account
  • Checking your balance
  • Paying in cash and cheques (for cheques, you'll need a paying-in slip from your bank and an extra day or two for them to clear)

The list of what you can’t do is substantially longer, whether transferring money from your account, or seeking advice and making enquiries about other financial products such as savings or mortgages. 

Banks themselves usually demand that customers call into a local branch for anti-fraud checks, or to make an appointment to discuss more complex matters and important legal documents, such as lasting power of attorney or grant of probate.

None of these tasks can be completed at a Post Office. 

For more on the effect of bank branch closures on communities, and the limitations of the Post Office as an alternative to bank branches, read our news story and watch the video below:

Mobile banking vans

Both the NatWest Group and Lloyds Banking Group offer mobile banking vans, which visit local communities and allow you to cash cheques, make deposits and withdrawals, and pay bills. 

They typically visit rural and semi-rural areas once a week. Hit the links to find out where NatWest, Royal Bank of Scotland, Lloyds Bank and Bank of Scotland operate. 

Community bankers

NatWest Group deploys 'Community Bankers' - professional bank staff who travel to areas with no branches and meet customers in shared local spaces, such as libraries, council buildings or leisure centres.

They can have discussions about financial issues, help people find out other ways to bank and at least give customers without a branch face-to-face assistance. 

Tech support

Many banks offer help to get people feeling comfortable with using mobile and online banking.

RBS has a team of TechXperts, based in branches helping people set up online and mobile banking. They can help people download apps on their devices and show customers how to use them.

Barclays runs a similar initiative through its Digital Eagles, also helping customers use the internet for broader tasks, such as online shopping, setting up email address and staying safe online. 

Support our Freedom to Pay campaign

Cash is a necessity millions couldn’t live without, and a backup for everyone when online systems fail. But with card and digital payments becoming more and more popular and bank branches closing at an alarming rate, we’re concerned some people may be left behind.

Help us protect cash as a payment option by signing our petition.

Which? research on bank branch closures

Which? collected bank branch closure data by tracking announcements and contacted banks to confirm our figures. When a bank has refused to do this we have included our unconfirmed figures. Only Barclays has not confirmed its data on branch closures. 

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