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Bank branch closures: is your local bank closing?

Use Which?'s unique bank branch closure tool to find out if your local bank branch is closing in 2019.

In this article
How many have bank branches have closed in 2018 and 2019? Use our bank branch closure checker Which banks have closed the most branches in 2019? Which areas have been hardest hit by bank branch closures? Local bank branch closures: how does your area fare?
Why are so many bank branches closing? What are the alternatives to bank branches? Support our Freedom to Pay campaign Which? research on bank branch closures

Over the past few years, bank and building society branches have been disappearing from our high streets at a frightening pace.

Banks say that this has been driven by a rapid increase in online and mobile banking, and a rapid decline in use of physical branches.

Which? has been tracking bank branch closures since 2015. In this guide, you can find out exactly what the state of play is, which banks have closed the most branches and the areas hardest hit.

And our bank branch closure checker allows you to find out which of your local branches closed recently. 

 

How many have bank branches have closed in 2018 and 2019?

Banks and building societies closed a total of 3,312 branches in between January 2015 and August 2019, with an average of 55 closing each month. A further 100 branches have already been scheduled to close before the end of this year.

The RBS Group, which comprises of NatWest, Royal Bank of Scotland and Ulster Bank, closed 1,094 branches during the period

Lloyds Banking Group, made up of Lloyds Bank, Halifax and Bank of Scotland, shut down 569 sites.

This chart shows how many branches each bank and building society has closed since 2015. The figure for Barclays is likely to be underestimated because they are not willing to share complete closure information with us.

Use our bank branch closure checker

To find out whether your local bank branch is closing this year, we've created a unique tool to show shutting down branches in your local authority.

Simply select your bank and enter your postcode to find out which branches closed recently and which are about to be lost. 

Which banks have closed the most branches in 2019?

Bank branch closures reached their peak in 2017, when 868 sites were lost around the UK, at a rate of more than 70 a month. Similarly, some 794 branches closed in 2018.

In the first seven months of 2019, the rate has slowed, with 325 branches closed. This puts the current year on a similar footing to 2015 and 2016, when between 600 and 700 branches were lost.

Between January 2018 and August of this year, RBS closed the most branches (277) closely followed by Barclays (243) and Natwest (197).

The chart shows the number of closures at every brand in the year and a half to August 2019.

Which areas have been hardest hit by bank branch closures?

Banking customers in the North West have seen the biggest reduction in branches since 2015, with 424 being shuttered.

Scotland and the South East aren't far behind, with 396 and 400 branches disappearing respectively. 

Royal Bank of Scotland has closed 158 branches in Scotland. Bank of Scotland has shut 94, while Clydesdale has closed 59.

In the South East, 95 NatWest branches were shuttered, as well as 77 Lloyds branches, and 74 Barclays  branches.

This chart shows bank and building society losses at a regional level between January 2015 and August 2019.

Local bank branch closures: how does your area fare?

We've also broken down the data at the level of parliamentary constituency to get an even more granular snapshot of where losses are being most keenly felt.

Wentworth and Dearne in Yorkshire has the dubious distinction of being the first constituency to lose all of its branches. A further eight constituencies have only one branch left, while a further 18 have only two.

Look up your parliamentary constituency in this table to see what the state of play is where you live.

The map below shows every single bank and building society branch closure from 2015 to January 2019. 

You can use the search bar to find your local area, filter between banks or choose a year to see when branches closed or are due to close. 

Why are so many bank branches closing?

The way we bank has changed dramatically over the past few years, with use of online and mobile rising and fewer people visiting branches. 

According to a report published by UK Finance, the trade body that represents banks, 71% of adults used online banking in 2017, representing 38 million people. 

Close to 22 million people used mobile banking apps, and there were around 5.5bn logins to apps last year. 

Meanwhile, the average branch received 104 visits a day in 2017, compared to 140 per day in 2012. This represents a 26% fall in bank branch visits.

Banks and building societies say that this has been the main driver of closures. Customers' banking habits are changing, and branches are needed by fewer and fewer customers. 

However, there are still plenty of people and small businesses that rely on local banks, who either don't want to or cannot engage with the digital revolution. This is particularly challenging in rural areas, where people suffer with poor broadband and mobile coverage, and higher populations of elderly customers. 

There are other reasons for branch closures. RBS Group took the decision to close hundreds of Royal Bank of Scotland branches in England and Wales because it now allows customers of that brand to bank in a local NatWest branch. This meant it was running two branches in a high street when there was only a need for one. 

Yorkshire Building Society merged with Barnsley, Chelsea and Norwich & Peterborough building societies between 2008 and 2011. The mergers resulted in multiple high street locations within the same town, leading to closures. 

What are the alternatives to bank branches?

Under the Access to Banking Standard, introduced in 2015, banks have a requirement to engage their customers and communities ahead of planned closure, and offer alternative means of banking when a branch closes. 

These are some of the solutions on offer:

Using the Post Office

According to UK Finance, 99% of retail banking customers can carry out basic banking at one of 11,547 Post Offices across the UK. 

Post Office banking services are limited to these activities:

  • Withdrawing cash from your current account
  • Checking your balance
  • Paying in cash and cheques (for cheques, you'll need a paying-in slip from your bank and an extra day or two for them to clear)

The list of what you can’t do is substantially longer, whether transferring money from your account, or seeking advice and making enquiries about other financial products such as savings or mortgages. 

Banks themselves usually demand that customers call into a local branch for anti-fraud checks, or to make an appointment to discuss more complex matters and important legal documents, such as lasting power of attorney or grant of probate.

None of these tasks can be completed at a Post Office. 

For more on the effect of bank branch closures on communities, and the limitations of the Post Office as an alternative to bank branches, read our news story and watch the video below:

Mobile banking vans

Both the RBS Group and Lloyds Banking Group offer mobile banking vans, which visit local communities and allow you to cash cheques, make deposits and withdrawals, and pay bills. 

They typically visit rural and semi-rural areas once a week. Hit the links to find out where NatWest, Royal Bank of Scotland, Lloyds Bank and Bank of Scotland operate. 

Community bankers

RBS Group deploys 'Community Bankers' - professional bank staff who travel to areas with no branches and meet customers in shared local spaces, such as libraries, council buildings or leisure centres.

They can have discussions about financial issues, help people find out other ways to bank and at least give customers without a branch face-to-face assistance. 

Tech support

Many banks offer help to get people feeling comfortable with using mobile and online banking.

RBS has a team of TechXperts, based in branches helping people set up online and mobile banking. They can help people download apps on their devices and show customers how to use them.

Barclays runs a similar initiative through its Digital Eagles, also helping customers use the internet for broader tasks, such as online shopping, setting up email address and staying safe online. 

Support our Freedom to Pay campaign

Cash is a necessity millions couldn’t live without, and a backup for everyone when online systems fail. But with card and digital payments becoming more and more popular and bank branches closing at an alarming rate, we’re concerned some people may be left behind.

Help us protect cash as a payment option by signing our petition.

Which? research on bank branch closures

Which? collected bank branch closure data by tracking announcements and contacted banks to confirm our figures. When a bank has refused to do this we have included our unconfirmed figures. Only Barclays has not confirmed its data on branch closures. 

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