Coronavirus (COVID-19) credit card update
The Financial Conduct Authority (FCA) says credit card firms must offer payment help to support borrowers struggling financially because of the coronavirus outbreak.
Some credit card firms are also offering to increase limits and waive charges in a bid to help ease the financial hardship the pandemic has caused.
Keep up to date with the latest updates and advice related to the COVID-19 outbreak over on our dedicated Which? coronavirus information hub.
What do M&S Bank credit cards offer?
M&S Bank’s suite of credit cards includes a competitive 0% balance transfer deal, 0% purchase offer and a reward credit card.
The reward and purchase credit cards let you earn points on everyday spending and can be converted into M&S vouchers.
- You can compare M&S Bank credit cards plus thousands of other deals on Which? Money Compare.
How does M&S Bank compare to other providers?
M&S Bank has risen to joint third in this year’s credit card satisfaction survey.
Customers gave the brand an impressive score of 78%. However, M&S Bank’s current range of deals didn't meet the benchmarks in our product analysis to secure Which? Recommended Provider status.
Is M&S Bank a good credit card provider?
Our survey also reveals how M&S Bank customers rated the provider across 10 categories.
Find out in the table below how M&S Bank scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution.
| Marks and Spencer Bank credit card satisfaction ratings |
Star ratings Star ratings out of five show levels of satisfaction for each category. Where no stars are given, we received too few responses in our survey to award a score. |
|---|---|
| Customer service | |
| Application process | |
| Clarity of statement | |
| Transparency of charges and penalties | |
| Dealing with queries | |
| Dealing with complaints | |
| Ability to manage online | |
| Ability to manage by mobile app | |
| Ability to manage by telephone banking | |
| Charges for using your credit card abroad | |
Which 0% purchase credit card is best?
Below are the top five 0% purchase credit cards on the market right now.
- You can explore more of the best 0% purchase credit card deals using Which? Money Compare.
How we calculate M&S Bank’s customer score and ratings
We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.
Customer scores are based on an online survey of the public, which received 6,537 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.
Star ratings for each category are scored independently of the customer score.
These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.
M&S Bank credit card FAQs
Does M&S Bank offer an eligibility check?
M&S Bank does not currently offer an eligibility check that will confirm whether you qualify for the card before you apply.
To improve your chances of getting approved, you should check your credit report and see if there are any ways to boost your credit score.
Where are M&S Bank credit cards accepted?
M&S Bank credit cards are on the Mastercard network, which means they are accepted in millions of places in the UK and abroad.
Who is the M&S Bank Credit Card with?
M&S Bank is part of the HSBC Group.
Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.
