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MBNA credit card review

Find out how MBNA has been rated for its application process, customer service, mobile app and more in our latest credit card customer satisfaction survey.

In this article
Coronavirus (COVID-19) credit card update What do MBNA credit cards offer?  How does MBNA compare to other providers? Is MBNA a good credit card provider?
Which 0% balance transfer credit card is best? How we calculate MBNA’s customer score and ratings MBNA credit card FAQs

Coronavirus (COVID-19) credit card update

The Financial Conduct Authority (FCA) wants lenders to continue to offer payment holidays on credit cards, loans and other finance agreements in a bid to help ease the financial hardship caused by the coronavirus outbreak.

Keep on top of the latest news and advice related to the COVID-19 pandemic with Which?

What do MBNA credit cards offer? 

MBNA boasts a wide range of credit cards including 0% balance transfer and 0% purchase deals.

It’s also one of a handful of providers that offers a 0% money transfer credit card which allows you to shift money from your card into your bank account interest-free for a set time.

  • You can find out how MBNA’s credit cards compare with other cards on the market with Which? Money Compare.

How does MBNA compare to other providers?

MBNA achieved a slightly below-average customer score of 71% in our latest credit card satisfaction survey.

The result has seen the brand fall down the rankings, to joint 17th  place in 2020 compared to 10th in 2019’s survey.

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MBNA review
Which? Customer Score
=17th out of 30 credit card providers
71%
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
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Is MBNA a good credit card provider?

Our survey also reveals how MBNA customers rated the provider across 10 categories. 

Find out in the table below how MBNA scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution.

MBNA credit card satisfaction ratings

 

Star ratings

Star ratings out of five show levels of satisfaction for each category. Where no stars are given, we received too few responses in our survey to award a score.

Customer service

4 out of 5

Application process

4 out of 5

Clarity of statement

4 out of 5

Transparency of charges and penalties

4 out of 5

Dealing with queries

4 out of 5

Dealing with complaints

4 out of 5

Ability to manage online

5 out of 5

Ability to manage by mobile app

4 out of 5

Ability to manage by telephone banking

4 out of 5

Charges for using your credit card abroad

3 out of 5

Which 0% balance transfer credit card is best?

Below are the top five 0% balance transfer credit cards on the market right now.

How we calculate MBNA’s customer score and ratings

We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 6,537 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.

Star ratings for each category are scored independently of the customer score.

These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

 

 

MBNA credit card FAQs

 

Does MBNA offer an eligibility check?

 

Yes. MBNA Clever Check allows you to see which MBNA credit cards you will qualify for before you apply without impacting your credit score.

 

Where are MBNA credit cards accepted?

 

MBNA credit cards are issued on the Mastercard network, so can be used in millions of places in the UK and around the world.

 

Does Lloyds own MBNA?

 

Lloyds Banking Group took over MBNA in 2017.

However, there were no changes for customers and the two brands remain distinct from each other. You can still transfer balances from MBNA cards to any existing Lloyds Banking Group brand (including Halifax, Bank of Scotland and Lloyds Bank).

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products. 

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