MBNA credit card highlights
- Very competitive 0% deals on balance transfers and purchases
- Low-rate credit card
- Money transfer card comes with low fee and long 0% period
MBNA credit cards: customer rating
When we analysed the market, MBNA cards appeared in the top ten deals for 0% balance transfers and purchases, as well as low-rate cards. However, there's room for improvement as far as customer satisfaction is concerned, with the lender coming joint 22nd overall in our table.
Visit Which? Money Compare to find out how MBNA's products compare with other cards on the market.
MBNA's ratings broken down
| MBNA credit card satisfaction |
Star rating |
|---|---|
| Customer service | |
| Application process | |
| Keeping you up to date with new deals | |
| Communication of changes to terms and conditions | |
| Clarity of statement | |
| Transparency of charges and penalties | |
| Dealing with queries | |
| Dealing with complaints | |
| Rewards and cash back | |
| Ability to manage online | |
| Ability to manage by mobile app | |
| Ability to manage by telephone banking | |
| Charges for using your credit card abroad | |
How we calculate MBNA's ratings
Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.
Customer scores are based on an online survey of respondents from the public, which received 6,741 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.
Star ratings shown for each category are scored independently of the customer score. These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.
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