What do MBNA credit cards offer?
It’s also one of a handful of providers that offers a 0% money transfer credit card which allows you to shift money from your card into your bank account interest-free for a set time.
Credit is subject to status and terms apply.
- You can find out how MBNA’s credit cards compare with other cards on the market with Which? Money Compare.
How does MBNA compare with other providers?
MBNA achieved an average customer score of 72% in our latest credit card satisfaction survey, placing it joint-12th along with Bank of Scotland, Capital One, HSBC and NatWest.
Is MBNA a good credit card provider?
Our survey also reveals how MBNA customers rated the provider across 10 categories.
Find out in the table below how MBNA scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution.
|MBNA credit card customer satisfaction category||Star rating|
|Customer service|| |
|Application process|| |
|Clarity of statement|| |
|Transparency of charges|| |
|Charges for using your card abroad|| |
|Dealing with complaints and resolving problems|| |
|Dealing with queries|| |
|Ability to manage account online|| |
|Ability to manage account by telephone|| |
|Mobile app on a smartphone or tablet|| |
Star ratings out of five show levels of satisfaction for each category. Where no stars are given, we received too few responses in our survey to award a score.
How we calculate MBNA’s customer score and ratings
We pick those to feature in Which? reviews based on the most popular credit card brands searched for online.
Customer scores are based on an online survey of the public conducted in May 2021, which received 4,011 responses. Participants could provide answers on up to two credit cards.
This year’s customer score analysis is based on a sample size of 5,744 credit card experiences in total and represents overall satisfaction as well as the likelihood to recommend the provider to a friend.
Star ratings for each category are calculated independently of the customer score.
We carry out these surveys annually and update our review pages accordingly. Providers must receive a minimum sample size of 50 respondents to be included in our customer satisfaction tables.
MBNA credit card FAQs
Does MBNA offer an eligibility check?
Yes. MBNA Clever Check allows you to see which MBNA credit cards you will qualify for before you apply without impacting your credit score.
Where are MBNA credit cards accepted?
MBNA credit cards are issued on the Mastercard network, so can be used at millions of places in the UK and around the world.
Does Lloyds own MBNA?
Lloyds Banking Group took over MBNA in 2017.
However, there were no changes for customers and the two brands remain distinct from each other. You can still transfer balances from MBNA cards to any existing Lloyds Banking Group brand, including Halifax, Bank of Scotland and Lloyds Bank.
Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular T&Cs of a provider before committing to any financial products.