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MBNA credit card review

Find out how MBNA has been rated in our latest customer satisfaction survey.

In this article
MBNA credit card highlights MBNA credit cards: customer rating MBNA's ratings broken down
How we calculate MBNA's ratings Get top money-saving tips from Which?

MBNA credit card highlights

  • Very competitive 0% deals on balance transfers and purchases
  • Low-rate credit card
  • Money transfer card comes with low fee and long 0% period

MBNA credit cards: customer rating

When we analysed the market, MBNA cards appeared in the top ten deals for 0% balance transfers and purchases, as well as low-rate cards. However, there's room for improvement as far as customer satisfaction is concerned, with the lender coming joint 22nd overall in our table.

Credit Cards
MBNA review
Which? Customer Score
=22nd out of 29 credit card providers
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Compare MBNA against 29 other credit card providers

Visit Which? Money Compare to find out how MBNA's products compare with other cards on the market.

MBNA's ratings broken down

MBNA credit card satisfaction


Star rating
Customer service

3 out of 5

Application process

3 out of 5

Keeping you up to date with new deals

3 out of 5

Communication of changes to terms and conditions    

3 out of 5

Clarity of statement

4 out of 5

Transparency of charges and penalties

3 out of 5

Dealing with queries

3 out of 5

Dealing with complaints

3 out of 5

Rewards and cash back

3 out of 5

Ability to manage online

5 out of 5

Ability to manage by mobile app

3 out of 5

Ability to manage by telephone banking

2 out of 5

Charges for using your credit card abroad

3 out of 5

How we calculate MBNA's ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of respondents from the public, which received 6,741 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. 

Star ratings shown for each category are scored independently of the customer score. These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

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