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TSB credit card review

Find out how TSB has been rated for its application process, customer service, mobile app and more in our latest customer satisfaction survey.

In this article
Coronavirus (COVID-19) credit card update What do TSB credit cards offer?  How does TSB compare to other providers? Is TSB a good credit card provider?
Which TSB credit card is best? How we calculate TSB's customer score and ratings TSB credit card FAQs

Coronavirus (COVID-19) credit card update


A range of credit card providers are offering to increase limits as well as temporarily waive late payment charges and cash advance fees in a bid to help ease the financial hardship caused by the coronavirus outbreak.

You can find more of the latest updates and advice related to the COVID-19 outbreak over on our dedicated Which? coronavirus information hub.

What do TSB credit cards offer? 

TSB offers a compelling dual 0% balance transfer and purchase deal but the bank is still unable to accept applications online so you will need to head over to a branch to apply.

How does TSB compare to other providers?

TSB scored a dismal 58% in our latest credit card satisfaction survey, placing the brand at the very bottom of the table. 

Credit Cards
TSB review
Which? Customer Score
29th out of 29 credit card providers
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
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Is TSB a good credit card provider?

Our survey also reveals how TSB customers rated the provider across 10 categories. 

Find out in the table below how TSB scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service and query handling.

TSB credit card satisfaction


Star rating
Customer service

3 out of 5

Application process 3 out of 5
Clarity of statement 3 out of 5
Transparency of charges and penalties 3 out of 5
Dealing with queries 3 out of 5
Dealing with complaints 3 out of 5
Ability to manage online

2 out of 5

Ability to manage by mobile app 3 out of 5
Ability to manage by telephone banking 2 out of 5
Charges for using your credit card abroad 2 out of 5

Which TSB credit card is best?

You can explore the best TSB deals using Which? Money Compare.

How we calculate TSB's customer score and ratings

We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 5,621 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.

Star ratings for each category are scored independently of the customer score.

These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.


TSB credit card FAQs


Does TSB offer an eligibility check?


TSB doesn't currently offer a soft search facility to help you work out if you qualify for its deals before applying.

To be in with a chance of success, you should check your credit report and takes steps to improve your credit score before applying.


Where are TSB credit cards accepted?


TSB issues its credit cards on the Mastercard network, so you will be able to use the card in millions of places in the UK and abroad.


Can you apply for a TSB credit card online?


TSB is not currently accepting credit card applications online. To apply, you will need to visit a branch.

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.