TSB credit card review

What do TSB credit cards offer? 

TSB offers a compelling dual 0% balance transfer and purchase deal but the bank is still unable to accept applications online so you will need to head over to a branch to apply.

• You can compare TSB credit cards, plus hundreds of other deals, on Which? Money Compare.

How does TSB compare to other providers?

TSB scored a dismal 58% in our latest credit card satisfaction survey, placing the brand at the very bottom of the table. 

Credit Cards

TSB review

Which? Customer Score

29th out of 29 credit card providers

58%

Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.

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Is TSB a good credit card provider?

Our survey also reveals how TSB customers rated the provider across 10 categories. 

Find out in the table below how TSB scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service and query handling.

TSB credit card satisfaction	Star rating
Customer service	3 out of 5
Application process	3 out of 5
Clarity of statement	3 out of 5
Transparency of charges and penalties	3 out of 5
Dealing with queries	3 out of 5
Dealing with complaints	3 out of 5
Ability to manage online	2 out of 5
Ability to manage by mobile app	3 out of 5
Ability to manage by telephone banking	2 out of 5
Charges for using your credit card abroad	2 out of 5

Which TSB credit card is best?

You can explore the best TSB deals using Which? Money Compare.

How we calculate TSB's customer score and ratings

We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 5,621 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.

Star ratings for each category are scored independently of the customer score.

These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

TSB credit card FAQs

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.