Coronavirus Read our latest advice

We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

TSB credit card review

Find out how TSB has been rated for its application process, customer service, mobile app and more in our latest credit card customer satisfaction survey.

In this article
Coronavirus (COVID-19) credit card update What do TSB credit cards offer?  How does TSB compare to other providers? Is TSB a good credit card provider?
Which 0% balance transfer credit card is best? How we calculate TSB's customer score and ratings TSB credit card FAQs

Coronavirus (COVID-19) credit card update

The Financial Conduct Authority (FCA) says credit card firms must offer payment help to support borrowers struggling financially because of the coronavirus outbreak.

Some credit card firms are also offering to increase limits and waive charges in a bid to help ease the financial hardship the pandemic has caused.

Keep up to date with the latest updates and advice related to the COVID-19 outbreak over on our dedicated Which? coronavirus information hub.

What do TSB credit cards offer? 

TSB offers a leading 0% balance transfer deal, a dual 0% balance transfer and purchase card and a low rate deal.

How does TSB compare to other providers?

TSB scored a dismal 63% in our latest credit card satisfaction survey, placing the brand joint bottom of the table along with Aqua.

Credit Cards
TSB review
Which? Customer Score
=29th out of 30 credit card providers
63%
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Become a member to see more scores
  • Unlock more money saving tips.
  • Get access to new money reviews
  • See the best mortgages available to you
£5 for first month then £9.99/month unless cancelled

Is TSB a good credit card provider?

Our survey also reveals how TSB customers rated the provider across 10 categories. 

Find out in the table below how TSB scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution.

TSB credit card satisfaction ratings

 

Star ratings

Star ratings out of five show levels of satisfaction for each category. Where no stars are given, we received too few responses in our survey to award a score.

Customer service

3 out of 5

Application process

3 out of 5

Clarity of statement

3 out of 5

Transparency of charges and penalties

3 out of 5

Dealing with queries

3 out of 5

Dealing with complaints

3 out of 5

Ability to manage online

4 out of 5

Ability to manage by mobile app

4 out of 5

Ability to manage by telephone banking

4 out of 5

Charges for using your credit card abroad

3 out of 5

Which 0% balance transfer credit card is best?

Below are the top five 0% balance transfer credit cards on the market right now.

How we calculate TSB's customer score and ratings

We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 6,537 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.

Star ratings for each category are scored independently of the customer score.

These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

 

TSB credit card FAQs

 

Does TSB offer an eligibility check?

 

TSB doesn't currently offer a soft search facility to help you work out if you qualify for its deals before you apply.

To boost your chance of success, you should check your credit report and takes steps to improve your credit score before applying.

 

Where are TSB credit cards accepted?

 

TSB issues its credit cards on the Mastercard network, so you will be able to use the card in millions of places in the UK and abroad.

 

Can you apply for a TSB credit card online?

 

Yes, TSB is now accepting applications online.

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.

×