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Best and worst boiler cover companies revealed

Find out if you really need to buy boiler cover

Best and worst boiler cover companies revealed

Boiler cover can cost as much as £250 a year – and if you pick the wrong company, you could still be left shivering in the cold if your boiler breaks. Exclusive Which? research uncovers the boiler cover brands that won’t let you down.

Peace of mind is the main reason why people buy boiler cover. Seven in ten of the thousands of boiler cover customers* we surveyed told us this was why they paid up.

But our survey also revealed that boiler cover doesn’t make financial sense for many of those who buy it.

Read on to find out if you’re among them.

See the best brands for boiler cover and select the right policy for you – go to boiler servicing contract reviews.

Best firms for boiler servicing packages

Our survey includes results for cover from British Gas, Corgi, Homeserve, SSE and more.

Some 93% of customers with the top-scoring provider are satisfied, according to our research. This is no mean feat. Overall, across all providers, 75% of customers are satisfied.

The top-scorer’s  customer service stands out from the crowd. Here’s how many customers rated their provider’s customer service as excellent:

  • 59% Our top-scorer
  • 45% Average of customers across all brands
  • 16% Our lowest-ranked brand

Choosing the right boiler servicing contract

A basic boiler emergency policy lets you call out an engineer for a repair if your boiler breaks and you have no hot water. It won’t include an annual service.

If you are going to buy boiler cover, we recommend that you get a policy with an annual service. An annual service is essential to keep your boiler running safely and efficiently.

The priciest packages include, as well as an annual service, repairs for central heating, plumbing, wiring, drains and waste pipes. They can even include electrical cover and pests.

Before you buy, check what is already included in your home insurance so you don’t pay twice.

Of the 56 home insurance packages we checked in July 2018, 46 included basic boiler emergency cover as standard. You could add it as an optional extra to a further seven.

Read our expert guide to choosing the best boiler cover.

Should you buy boiler cover?

Boiler cover doesn’t make financial sense for the majority of boiler owners. It’s worth it for just 4.5% of you, on average. So if you have it, it’s likely you’re spending hundreds of pounds unnecessarily.

This is because you’re likely to need to pay to repair your boiler once every three-and-a-half years, on average, according to a separate survey of 12,191 boiler owners (April and May 2018). Our data shows this costs between £155 and £205.

If you don’t get boiler cover, you could save £227 over three years

Instead, if you pay for an annual boiler service, costing £81 on average, and put money aside for repairs, you could save £227 over three years.

It’s worth considering – just 3% of people say they buy boiler cover because their boiler is unreliable or keeps breaking.

Use our expert advice to make sure you get the best boiler service.

*Online survey, 2,530 Which? members who pay for boiler cover, May 2018.

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