
Get tech confident
Solve your tech issues and get expert buying advice by chatting to our support team as often as you need. From only £4.99 a month.
Join Which? Tech SupportCancel anytime.
By clicking a retailer link you consent to third-party cookies that track your onward journey. This enables W? to receive an affiliate commission if you make a purchase, which supports our mission to be the UK's consumer champion.
If you use Microsoft 365 for Word, Excel and other tools, your subscription may have gotten more expensive at the start of the year – by up to £30 per year.
This is because Microsoft has added AI-powered features like Copilot and Designer to its subscription plans, automatically raising costs for users with auto-renew enabled.
But don’t worry – there is a way you can avoid the price hike. Here’s everything you need to know.
Want to access files and create new documents without spending? See how to get Microsoft office for free
At the beginning of 2025, Microsoft raised the prices of its Personal and Family subscriptions by 42% and 31%, respectively. These new prices applied to renewals from 16 January 2025 onwards, and new subscribers are already paying the updated rates.
Here’s a breakdown of the changes:
Plan | Old price | New price | Price increase |
---|---|---|---|
Personal (one person) | £5.99 per month or £59.99 per year* | £8.49 per month or £84.99 per year** | £2.50 per month (£30 over a year) or £25 per year |
Family (up to six people) | £7.99 per month or £79.99 per year* | £10.49 per month or £104.99 per year** | £2.50 per month (£30 over a year) or £25 per year |
*Pricing correct as of November 2024.
**Pricing correct as of 18 July 2025. For more information, visit the Microsoft website.
Microsoft says these price increases are largely down to the inclusion of new AI features, including:
If you are an existing subscriber and don't need Copilot and Microsoft Designer, you can revert back to a 'Classic' plan, which offers the same services for the old price, but without the new AI features. Microsoft will be offering this downgrade option for a while yet, but the company has indicated it may phase it out in mid-2026.
To switch:
Your plan will switch automatically or on your next billing date.
To access the Classic plan, you will need to be on an annual subscription, rather than a monthly one. Microsoft is currently allowing annual subscribers to the Classic plan to remain on it long-term, as long as they maintain a recurring subscription. If you cancel your subscription however, you won’t have the option to switch back to the Classic version. If you're on a monthly plan, check if you can switch to an annual Classic plan by logging into your Microsoft account, then going to Change > Switch, and looking for the annual option.
If your Microsoft 365 subscription has automatically renewed and you’ve paid the higher price, you can still take action:
You can check your renewal status on the Microsoft website:
If you are paying for a higher-priced plan, you can disable the AI features, but this won't reduce your subscription cost. Visit Microsoft's website for step-by-step instructions on turning off Copilot and Designer.
News, deals and stuff the manuals don't tell you. Sign up for our Tech newsletter, it's free monthly
Solve your tech issues and get expert buying advice by chatting to our support team as often as you need. From only £4.99 a month.
Join Which? Tech SupportCancel anytime.
Which? Tech Support can help you keep on top of your home tech. Our experts explain things clearly so you can resolve issues and feel more confident using your devices.
Get unlimited 1-2-1 expert support:
You can join Which? Tech Support.
Looking for reliable way to protect your data? See our guide to the best antivirus
Originally published 20 February 2025; content checked and republished 21 July 2025