Insurance is broken: here's how we're fighting to protect you
After more than a year of campaigning against poor practices in the insurance industry, Which? is making a super-complaint to industry regulator the Financial Conduct Authority.
In this episode, we’re taking you to the FCA headquarters as we hand in our super-complaint. Joining us we have Which? Money’s insurance expert Dean Sobers to explain what’s gone wrong with the sector. Steve Edwards, our Head of Campaigns and External Affairs tells us why we’ve taken this extraordinary step, and Which? Legal expert Lisa Webb tells us what a super-complaint actually is, and how they can help consumers like you.
Plus, we hear from Claire Massey who suffered a devastating house fire, and was left confused and frustrated by her insurer’s actions as she tried to put her life back together.
To download a transcript of this podcast, please click here.
What is the Which? Money podcast?
The Which? Money podcast offers weekly advice to help you get on top of your bills and tackles the issues hitting your pocket, from spiralling energy costs to your weekly food shop.
Each week, Lucia Ariano is joined by some of our expert team of journalists to talk about something that really matters to you, sharing their tips to help you make sense of your finances.
How to listen to podcasts from Which?
We bring you new episodes of Which? Money each Friday, new episodes of Which? Shorts every Wednesday, and keep an eye out for other podcasts throughout the year.
Subscribe using one of the links below or click this link on your mobile to find us in your favourite podcast app.