The winners of the 15th annual Which? Awards have been announced, recognising brands that went above and beyond for consumers in an exacting year.
The awards cover a 12-month period that saw businesses grapple with coronavirus restrictions, supply-chain disruption and the ongoing impacts of Brexit.
We analysed brands from a wide range of industries - including travel, cars, banking, large appliances, home technology and more.
The winning brands went the extra mile for consumers, providing outstanding products or services and maintaining high levels of customer support in challenging conditions.
Read on to discover this year's winners and to find out more about them.
In the past year, Starling Bank attracted more current account switchers than any other provider.
Toyota is the best car brand for the second year running. The brand's range of affordable hybrid cars provides excellent options for consumers looking to reduce their environmental impact.
Another excellent year for Apple sees it named best home technology brand for the second year in a row. Although Apple products are expensive, we think they offer value for money - not least because the brand provides security updates for longer than most rivals. (See our story on .)
LV is named insurance brand of the year in recognition of its excellent customer scores and high levels of cover across both car and home insurance - standing out in particular with its car insurance.
Additionally, in a year when lots of ushad holidays cancelled at short notice, the insurer also impressed with the levels of 'Covid Cover' in its travel insurance policy (which covers you if you have the virus or have to self-isolate).
DeLonghi's impressive range of kettles, toasters and coffee machines sees it named best kitchen and household products brand. It has a number of high-scoring products, with almost half the DeLonghi models we tested last year earning a prestigious Which? Best Buy badge.
Bosch is named best large kitchen appliance brand for the first time since 2014, rounding off a golden year for the manufacturer. 14 of the 18 Bosch appliances we've tested over the past 12 months are Best Buys, including top-scoring models in our , and .
Richer Sounds is the stand-out retailer of 2021. It drew rave reviews in our latest , which shouldn't come as a surprise: the home entertainment retailer offers a six-year guarantee on electrical goods and an industry-leading Price Beat promise (if you find the product at a better price within 14 days of purchase, Richer Sounds will beat it by up to £100).
It also provides video call consultations, which are handy for socially-distanced tech advice.
In the year of the domestic holiday, National Trust Holidays emerged as the best travel brand. According to our latest travel customer satisfaction survey, it provides superb cottage holiday experiences for people able to travel - and promptly refunds those who can't due to Covid-19. See our to find out more.
Plus, as a charity, National Trust Holidays reinvests all the money it makes from cottage holiday rentals into restoring 10 additional historic buildings each year.
As well as earning high ratings for customer service, network reliability and value for money from customers in our survey, Tesco Mobile guarantees not to raise price of its deals mid-contract.
Outstanding dedication to consumers and the local community sees Birmingham-based Finesse Windows Ltd crowned best Which? Trusted Trader for the second time.
Finesse has also been named four times, with judges constantly impressed by how Finesse has incorporated the Which? endorsement into every aspect of the business to build trust and confidence for consumers.
Anabel Hoult, Which? Chief Executive, said:
'The Which? Awards are a fantastic opportunity for us to acknowledge the brands that have gone above and beyond for consumers this year, either through the excellent products they manufacture or the outstanding services they offer.
'It gives me great pleasure, in a year that has been so difficult both for businesses and consumers, to be able to shine a light on brands that have excelled in their categories. Congratulations to all the winners.'
Like our product testing and investigations, the Which? Awards are completely independent. Brands can't nominate themselves for an award or influence our choice of winners.
To select the winning brands, an expert panel of judges takes into account everything from customer service and value for money to innovation and breadth of offering. This includes the results of our product tests, investigations and satisfaction surveys.