DCMS: Open consultation on Reforming Consumer Advocacy in Telecoms

Consumers are increasingly reliant on being connected as more and more everyday tasks such as banking and shopping, as well as watching TV and films, are performed online. It is therefore essential that consumers have reliable telecoms services.

• Which? welcomes the steps being taken to ensure a well-funded and well-resourced consumer advocate. This is essential given the importance of telecoms to consumers.
• We do not have a strong view on which of the three options the DCMS should choose. However, the role and functions of the Communications Consumer Panel (CCP) should be carefully reviewed prior to any reforms to consumer advocacy.