Which? responds to easyJet cancellations at Gatwick

Jo Rhodes, Deputy Editor of Which? Travel, said:

"Thousands of travellers will be frustrated to have had their plans thrown into disarray as a result of thunderstorms over Gatwick."

While easyJet does not have to pay compensation for these cancellations, it must offer affected passengers the option of a refund or to be rerouted at the earliest opportunity - even if this means booking seats with a rival carrier to ensure minimal delay.

"If delayed for more than two hours, passengers will be entitled to assistance such as free meals or refreshments, and overnight accommodation if required."

-ENDS-

Notes to editors:

Which?’s Transform Travel Campaign 

Which? is currently campaigning to Transform Travel, and at the time of writing, over 43,000 people have signed the consumer champion’s petition to the Secretary of State for Transport demanding urgent action, and over 1,100 campaign supporters have submitted evidence to the ongoing review of the CAA. 

Please find a link to view the petition here. You can find Which?’s submission to the Department for Transport’s call for evidence on the effectiveness and efficiency of the CAA here.

The consumer champion is calling for:

Enforcement – The CAA should be doing more by holding airlines to account proactively. It also needs direct powers to monitor and fine airlines when they flout the rules

Resolution – We need a dispute resolution system that is mandatory for all airlines flying to and from the UK so travellers don’t have to go to the small claims court to enforce their rights

Compensation – We need to protect passengers’ rights to redress when airlines are at fault for delays and cancellations.