Rory Boland, Which? Travel Editor, said: "Travellers faced complete chaos last summer, with many airlines consistently failing in their ability to deliver anything close to a reliable service. With some companies still in the process of re-staffing, and tickets selling in record numbers, the government's decision to drop the airline slots amnesty could mean airlines once again resorting to last-minute cancellations if they are not fully prepared for the summer season. "It is essential that airlines and airports take every necessary step to ensure they can deliver their promised schedules, and the government must not hesitate in taking action against any airlines found once again to be taking bookings they cannot fulfil. "The government must also urgently set out legislation to give the CAA stronger enforcement powers, so that it can properly regulate the aviation sector. Without decisive action, some airlines will continue to neglect their legal responsibilities and mistreat passengers, as we have seen repeatedly in the last few years." -ENDS-Notes to editors - Which? is currently campaigning to , and at the time of writing, over 43,000 people have signed the consumer champion's petition to the Secretary of State for Transport demanding urgent action. Please find a link to view the petition
- The consumer champion is calling for: Enforcement - The CAA should be doing more by holding airlines to account proactively. It also needs direct powers to monitor and fine airlines when they flout the rules Resolution - We need a dispute resolution system that is mandatory for all airlines flying to and from the UK so travellers don't have to go to the small claims court to enforce their rights Compensation - We need to protect passengers' rights to redress when airlines are at fault for delays and cancellations. Proposals to slash pay-outs for domestic flights must be dropped
