Which? responds to ongoing half term travel chaos

Lisa Webb, Which? Consumer Law Expert, said: 

"After a hellish week of queues, cancellations and chaos for thousands of people in the UK's airports, it's vital that we now see action taken to avoid a repeat during the summer holidays - and this has to start with airlines following the rules when flights are disrupted.

"If a flight is cancelled, airlines must offer compensation where applicable and the option of rerouting with a rival carrier, if necessary - and the government and Civil Aviation Authority must intervene where airlines are ignoring their legal obligations.

"The shameful scenes at UK airports this half term are the result of an industry in which some airlines feel they can get away with ignoring consumer rights and acting with near impunity. It is clear that passenger rights need to be strengthened, so the government must drop plans to cut compensation for delayed and cancelled flights and the CAA must be given the power to issue direct fines so it can hold airlines to account when they flout the law."

ENDS

Notes to editors