Which? responds to the news that there were over 100,000 complaints to the Energy Ombudsman last year

Lisa Webb, Which? Consumer Law Expert, said: 

"With many people struggling to make ends meet and the energy price guarantee becoming less generous from April, good customer service, getting bills right and sorting out complaints effectively are really important. Any energy companies who are falling short on customer service must up their game. "Providers must make it as easy as possible for customers to get in touch and seek support when they need it  - or customers will vote with their feet and switch away when this becomes an option."