Which? responds to The Payments Association's call to delay mandatory reimbursement rules for authorised push payment fraud

Rocio Concha, Which? Director of Policy and Advocacy, said: 

"Mandatory fraud reimbursement rules, which have already been pushed back by six months, will be the result of years of painstaking consultation across industry, so it's unacceptable to see the Payments Association trying to take advantage of a change of leadership at the PSR to call for a further delay.

 "Fraud continues to run rife in this country, affecting victims whose lives are upended by ruthless scammers. Payments firms were warned just last year that a lack of robust controls meant they posed an unacceptable risk of harm to their customers and to financial system integrity.

"The new rules will mean consumers are finally treated much more fairly and consistently by their bank and payment provider should they fall victim to a scam. Instead of seeking to amend or delay these rules, payment providers should be focusing on getting their house in order to protect customers from fraud. 

"If the PSR and ministers in the next government are serious about protecting consumers from fraud, they will see this request for what it is - a desperate attempt from a small section of the banking industry to shirk responsibility - and must press ahead with the current schedule."

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