Which? response as Octopus Energy gets government approval for deal to buy Bulb
Rocio Concha, Which? Director of Policy and Advocacy, said: "Bulb customers will understandably be anxious to work out what moving to a new company means for them, however there is no need to panic. Your gas and electricity won't be cut off and your credit will be protected. It usually takes a few weeks for customers to be transferred and your new supplier will get in touch to tell you about your new tariff, how payments will work and how you'll get any credit back. "As you wait to hear more, take a meter reading so your account is up to date, make a note of any credit you've built up and don't switch suppliers - this can make it trickier to transfer you and pay back any money you're owed. "While it appears this deal could mean smaller losses for taxpayers, the government should ensure consumer bills do not have costs added to them in the long run as a result of Bulb's collapse."
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Notes to editors