Coronavirus Read our latest advice

We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Consumer safeguards in the market for push payments - Which? super-complaint

Consumer's confidence in the payments they make everyday should be safeguarded. Banks do not currently provide the right level of protection for secure payment services like push payments. Consumer confidence in safe payments is important for the economy. - Which?

When consumers are subject to sophisticated scams and are tricked into transferring money to fraudsters via ‘push’ payments (such as Faster Payments) banks do not provide the levels of protection that they could – and that they typically do provide for other types of payment. The sums involved are often large and can be life-changing for the victims. The use of push payments is growing and likely to grow further as new push payment services are introduced, increasing the risk of such scams.

See our full report:

Which? super-complaint - Consumer safeguards in the market for push payments 285 Kb
PDF Icon

See the response to our super-complaint: 

Which_ super-complaint - Consumer safeguards in the market for push payments response 2505 Kb
PDF Icon