Wondering which courier or postal service can get your package delivered on time? Delivery can be a double-edged sword – while it offers convenience for most people, it can cause headaches too.
You might not always get to choose who will be dropping your packages off when you order online, but some websites give you several delivery options. Or you might be sending packages yourself and want to know which delivery companies shoppers would recommend.
When we asked shoppers about their delivery experiences in 2021, Amazon Logistics and Royal Mail had the most satisfied customers, while Yodel had the lowest satisfaction score.
|Delivery company||Overall satisfaction score|
Sample size: 4,002
If you buy something online, from a catalogue or over the phone that requires home delivery and it arrives late or doesn't turn up at all, don't worry - you've got rights.
Here are six must-know consumer rights if your delivery hasn’t gone to plan:
Our overall satisfaction score is a weighted metric made up of a brand's performance on delivery, communication, condition, ease to rearrange delivery and satisfaction with the delivery company as rated by respondents in our survey of 4,002 UK residents.
Which? surveyed 4,002 UK residents in November 2021 to ask about their most recent delivery experience in the last six months. Fieldwork was carried out online by Opinium and data has been weighted to be representative of the UK population (aged 18+).