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If you receive a parcel that contains damaged goods, the seller is responsible for replacing them and for covering postage costs. This letter can help you.
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If you order goods and they don't turn up, the retailer is responsible for re-sending them to you at no extra cost. Use our letter to request the retailer takes action.
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If your order hasn't been delivered in time, you should demand that the retailer take action. Use this handy template letter to help you complain.
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Where the supplier was told it was essential your goods should be received by a specific date, within a specific timeframe or it should have been obvious to them, you can use our free template letter to claim a refund.
The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services
The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.