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Best technology and entertainment shops

The best technology and entertainment shops in the UK, as voted for by thousands of shoppers – find out where to buy gadgets, games, books and music.
Hannah Walsh
Ellie Simmonds
Ian Aikman

Looking for a new tablet or TV? Or perhaps you're in the market for books, games and music. Find the best place to buy all these items and more based on Which? analysis and real shoppers' experiences.

We surveyed thousands of Which? members and members of the public about their experiences shopping for tech and entertainment products with brands big and small. For our entertainment category, we included shops selling books, video games and music. 

Here, we reveal the best place to go for all your tech and entertainment shopping needs.

Shopping for something else? We've also reviewed fashion, beauty and health stores, and home and DIY shops. And visit our best and worst shops page for even more retail reviews. 

Note: branded links take you to the retailers' websites.

Best tech shops

Here's the breakdown of our ratings for different tech shops, online and on the high street. We've included stores selling TVs, speakers, laptops and more. 

Richer Sounds (WRP, 155)92%-
John Lewis (WRP, 832)87%
Apple (521)83%
AO.com (197)79%
Amazon.co.uk (1882)78%-
Samsung.com/uk (88)77%
Argos (713)76%
Table notes: WRP means Which? Recommended Provider. Customer score is based on overall satisfaction with the shop and how likely people are to recommend it. Sample size in brackets. Where no star rating is given, the sample size was too small. Based on a survey of 7,133 UK adults (Which? Connect panelists and members of the public) in September 2021.

Richer Sounds

Richer Sounds is shoppers' favourite tech retailer, with an impressive customer score of 92%. It scored five stars on every measure: simply put, it's the place to go when you need to buy tech. 

Unsurprisingly, we named the store a Which? Recommended Provider (WRP) for tech purchases. 

John Lewis

British institution John Lewis is also a tech WRP. Shoppers gave it five stars across all the categories we asked about. 

Robert Dyas

At the other end of the table, Robert Dyas never managed to top three stars in any category. 

Best entertainment shops

Entertainment shops are stores selling books, games and music. We've broken down our customer ratings in the table below. 

Waterstones (582)82%
Abebooks.co.uk (229)80%-
Amazon.co.uk (3455)80%
musicmagpie.co.uk (167)79%
Wordery.com (1000)79%---
ebay.co.uk (618)78%---
Bookdepository.com (172)78%

Table notes: WRP means Which? Recommended Provider. Customer score is based on overall satisfaction with the shop and how likely people are to recommend it. Sample size in brackets. Where no star rating is given, the sample size was too small. Based on a survey of 10,909 members of the Which? Connect panel and members of the public in November 2020. 

Waterstones

Book specialist Waterstones impressed shoppers the most, topping our table for entertainment shops. Customers particularly liked staff's knowledge and helpfulness as well as the quality of its products. 

AbeBooks

Online secondhand book marketplace AbeBooks came second in our table with three or four stars for most measures.

Amazon

Ecommerce giant Amazon also scored highly for entertainment, tying with Abebooks for second place. 

How the best tech and entertainment shops stand out

Every year, we survey thousands of Which? members and members of the public about their experiences of shopping with some of the UK's best-known stores and websites, as well as with lesser-known brands. 

Our star ratings reveal how customers rated each retailer on a range of different measures from value for money to aftersales service. 

We also name Which? Recommended Providers for each category. Only shops with top customer scores and four stars for customer service and three for value for money can make the grade. WRPs also need to offer at least 28 days to return non-faulty goods.