Baxi Boiler Guide
Baxi is an East Midlands-based boiler brand. It was founded in 1866 by iron moulder Richard Baxendale and his partner Joseph Heald. It's now part of BDR Thermea, which also includes the boiler brands Potterton and Main, and is one of the largest boiler manufacturers in Europe.
Keep reading to find out more about Baxi boilers, including what Baxi customers and trusted heating engineers really think of the Baxi brand.
Baxi combi boilers
Baxi offers several ranges of combi boilers, including Baxi EcoBlue Plus Combi, Baxi EcoBlue Advance Combi, Baxi Duo-tec, Baxi Platinum, Baxi 200 Combi, Baxi 400 Combi and Baxi 600 Combi. Outputs range from 24kW to 40kW, delivering flow rates up to 16.4 litres a minute.
Baxi heat-only boilers
For homes with hot water storage cylinders and a cold water tank in the loft, Baxi’s range of heat only, or regular, boilers include the EcoBlue Heat, EcoBlue Advance Heat, Baxi 200 and Baxi 400 Heat. Outputs range from 12kW to 30kW, so there is a model for every size of home, even larger properties with a higher demand for hot water.
Baxi system boilers
For homes with more than one bathroom or that require more hot water than can be provided by a combi boiler, then a system boiler could be the best choice. A system boiler pumps hot water to the radiators and a sealed hot water storage cylinder. Most of the major components of the heating and hot water system, including the pump and expansion vessel, are built into the boiler, making installation easier and tidier. Baxi has two ranges of system boiler, Baxi Megaflo System and Baxi EcoBlue System, with outputs from 12kW to 32kW.
More than 7,500 members of the general public take part in our annual boiler brand reliability and customer satisfaction survey, enabling us guide you to the best and worst boiler brands. We also conduct a survey with more than 153 trusted boiler engineers to get their independent views on which boiler brands are the best.
Which? verdict on Baxi boilers
Below we've collated all of our survey results for Baxi boilers including reliability, customer score, build quality and much more.
|Brand data for Baxi boilers|
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|Ease of fixing a common fault|
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The reliability and customer score are based on responses from a May and June 2020 survey of 7,500 boiler owners.
Engineer recommendation, build quality, availability of parts and spares, and ease of fixing a common fault and ease of servicing are based on responses to a June 2020 survey of 153 Which? Trusted Traders heating engineers.
How much do Baxi boilers cost?
Baxi does not sell boilers direct to consumers. They are supplied to Gas Safe-registered installers through plumbing and heating merchants. Baxi boilers cost from approximately £570 to £2,172, depending on type and output. The cost of installation will vary from home to home and depends on the amount of work the installer needs to do to complete the installation to Building Regulations standards.
Baxi boilers installation
Baxi servicing and warranties
Most Baxi boilers come with a two-year warranty, but limited-time offers of up to 10 years are available. For warranties to be valid boilers must be registered within 30 days of installation and the installer must complete the Benchmark Commissioning Checklist and give it to the householder when handing over the boiler. The boiler must also have an annual service.
0344 871 1525
The warranty terms and conditions can be found here and carry the Plain English Campaign Crystal Mark: http://warranty.baxi.co.uk/terms
Baxi Customer Support offers protection plans, underwritten by Domestic and General, for boilers that are still in warranty or out of warranty. You can contact Baxi Customer Support on 0344 871 1525 for more information or visit https://www.baxi.co.uk/service-and-repair/protection-plans
Boiler parts and repairs
Baxi boilers are manufactured using Baxi Genuine Parts, which are approved for use in Baxi products. Baxi Genuine Parts are available from approved stockists throughout the UK, providing lifetime support for Baxi products.
Gas Safe registered heating engineers can contact Baxi Genuine Parts on 0344 871 1540 or visit http://trade.baxi.co.uk/trade-area/support/parts.htm
Baxi contact details
You can contact Baxi at the following address:
Brooks House, Coventry Road
Warwick, CV34 4LL
Baxi general enquiries
0344 871 1545
0344 871 1545