Northern Ireland electricity and gas
By Jade Harding
Article 4 of 7
Click Energy is an electricity-only supplier that claims to be Northern Ireland’s friendliest and most transparent electricity company. Is Click any good?
Launched in 2015, Click Energy says it’s committed to being transparent about its costs and where it buys electricity from.
It has almost 30,000 customers, most with prepayment keypad meters, though you can also pay by direct debit. Along with the typical tariffs most suppliers offer, Click Energy has a rural saver tariff that is said to be designed for the Northern Ireland farmer.
Keypad customers can top up as little as £5. Pay-monthly customers can choose to pay a fixed monthly direct debit or a direct debit that varies, depending on use.
Click Energy also recently launched Clickbacks, a loyalty scheme where customers can be rewarded with discounts from brands and retailers. This is only for Click Energy customers, so you will lose your discounts if you switch supplier.
See how Click Energy's prices compare with the rest of the market by using Which? Switch to find the cheapest gas and electricity deals.
What is Click Energy's customer score?
Click Energy doesn't have a customer score or star ratings in 2019. We did not receive enough responses from customers in our survey to calculate their ratings.
Last year was only the second year Click Energy was included in our survey but it generally scored highly overall both times - in fact, last year it secured the top spot.
Customers specifically praised its value for money and clarity of bills.
Click Energy electricity sources
Click Energy in the news
The Northern Ireland Utility Regulator revealed that Click Energy failed to make its Renewables Obligation payments of £824,000 last year. It has now issued a provisional order, requiring Click to pay.
It said that this is the second year in a row that Click Energy has missed the Renewables Obligation payment deadline.
Click Energy announced a 15.77% price increase from 1 December 2017. This will mean that a typical electricity bill for a Click Energy customer will increase by £68 a year to £496.
It was the fourth Northern Ireland electricity company to raise its prices this winter but its price increase was the biggest.